Lindsey Tran Email & Phone Number

Canada

Edmonton, Canada Area

I'm an Edmonton-based Commercial Photographer specializing in headshots, event photography, and branding photography. My work encapsulates experiences of joy and connection with a vibrant style.www.understudystudio.cawww.instagram.com/understudystudio_

As a member of Support Experience Operations, my responsibilities include maintaining reliable and scalable data, processes, and strategies. I keep the teams of Support Experience data-informed so they can make the best decisions for Shopify and our merchants. Using a mix of techniques and tooling, I convey Support Experience's performance through storytelling and easy-to-read data visualizations. I also draw upon my experience in marketing and communications to strategize, build, and maintain… Show more As a member of Support Experience Operations, my responsibilities include maintaining reliable and scalable data, processes, and strategies. I keep the teams of Support Experience data-informed so they can make the best decisions for Shopify and our merchants. Using a mix of techniques and tooling, I convey Support Experience's performance through storytelling and easy-to-read data visualizations. I also draw upon my experience in marketing and communications to strategize, build, and maintain a robust network to help Support Experience achieve its objectives and key results. Show less

Canada

• Built and wrote structured learning experiences and training materials for Shopify's Escalated Support teams.• Developed onboarding programs for Escalated Support teams.• Coordinated with stakeholders to confirm information accuracy in training materials.• Prepared monthly metrics using SQL and Google Sheets.• Tracked project progress using GitHub.

Edmonton, Alberta, Canada

• Supported the sellers and buyers of Shopify businesses through the Exchange Marketplace.• Coordinated with fellow Support members, developers, Product Managers, and Escrow Support on issue resolution.• Engaged in weekly meetings with Exchange Marketplace's stakeholders.• Transferred the ownership of online businesses safely and securely from sellers to buyers.• Trained and educated Shopify Support Advisors on the Exchange Marketplace (e.g. creating and maintaining knowledge… Show more • Supported the sellers and buyers of Shopify businesses through the Exchange Marketplace.• Coordinated with fellow Support members, developers, Product Managers, and Escrow Support on issue resolution.• Engaged in weekly meetings with Exchange Marketplace's stakeholders.• Transferred the ownership of online businesses safely and securely from sellers to buyers.• Trained and educated Shopify Support Advisors on the Exchange Marketplace (e.g. creating and maintaining knowledge resources, giving presentations).• Recorded and triaged merchant feedback to improve the future merchant experience. Show less

Edmonton, Alberta, Canada

• Supported merchants through phone calls, live chats, and emails with their commerce businesses.• Mentored colleagues in best practices for helping merchants on their live interactions.

Edmonton, Canada Area

• Worked with the Shopify ecommerce platform.• Helped facilitate the rebrand from Flatter:Me Belts to Unbelts.• Created ad campaigns with Facebook, Instagram, Google AdWords, MailChimp, and Klaviyo.• Took product and lifestyle photos.• Engaged with the community at social events and trade shows.• Packed and coordinated the shipping of online orders.

Edmonton, Canada Area

• Managed social media posts for clients and engaged with their audiences.• Maintained Facebook advertising campaigns.• Wrote copy for clients' websites and blogs.• Wrote articles for SOS Safety Magazine.• Earned a Google AdWords certification.

Edmonton, Canada Area

• Liaised between clients and the lab to make sure oil, gas, and water samples received necessary testing.• Reported results in a timely fashion.• Leveraged my past oil & gas laboratory experience to assist in consultations with clients.• Volunteered with the Site Sustainability Team and encouraged environmentally-friendly initiatives (e.g. a community garden).

Calgary, Canada Area

• Performed routine ASTM analyses on oil, gas, and water samples (e.g. asphaltenes and ash analyses on hydrocarbon samples).• Performed regular maintenance and upkeep on laboratory equipment.• Participated in round robin proficiency testing and maintained validity of results with quality checks.• Implemented proper health and safety practices within the lab.• Communicated with internal customers on testing requirements.• Participated in the PSD (Particle Size Distribution)… Show more • Performed routine ASTM analyses on oil, gas, and water samples (e.g. asphaltenes and ash analyses on hydrocarbon samples).• Performed regular maintenance and upkeep on laboratory equipment.• Participated in round robin proficiency testing and maintained validity of results with quality checks.• Implemented proper health and safety practices within the lab.• Communicated with internal customers on testing requirements.• Participated in the PSD (Particle Size Distribution) program wherein samples were prepped and analyzed on a Laser Diffraction unit.• Note: I was a Lab Contractor from June 2013–February 2014 and an Associate Researcher February 2014–October 2014. Show less

Bachelor Of Technology - Btech

Diploma, Chemical Laboratory Technology

Activities and Societies: Founder and President of the Chemical Lab Tech Student Organization (CLTSO)