Develop eye-catching digital and print assets, manage web design, and support brand consistency. Perform graphic design, web design, and marketing to enhance client’s visual identity.

• Created diverse digital and print content, including newsletter templates, intranet posts, digital signage, and multimedia assets, to effectively engage internal audiences.• Collaborated with internal teams to maintain consistent messaging and drive employee engagement initiatives.• Led the intranet redesign project, enhancing user experience and accessibility, resulting in a 80% increase in average read rates and improved employee engagement.• Revamped the internal newsletter… Show more • Created diverse digital and print content, including newsletter templates, intranet posts, digital signage, and multimedia assets, to effectively engage internal audiences.• Collaborated with internal teams to maintain consistent messaging and drive employee engagement initiatives.• Led the intranet redesign project, enhancing user experience and accessibility, resulting in a 80% increase in average read rates and improved employee engagement.• Revamped the internal newsletter, boosting employee satisfaction by 60%, measured through survey results.• Analyzed content performance metrics and trends to optimize communication strategies and support organizational objectives.• Assisted with new hire development by creating an in-depth presentation to train on the company intranet and introduce employees to the internal communications team, ensuring smooth transitions into new roles. Show less

• Developed branding and marketing strategies to increase brand awareness and drive online sales.• Designed promotional materials and managed the company’s digital presence, including social media and website content.• Handled customer communication and feedback to improve products and services, focusing on customer satisfaction.

Designed creative print and digital assets, created advanced excel spreadsheets, championed sales and service committees, and promoted credit union products.

Handled transactions and consistently exceeded member expectations with exceptional service while promoting credit union products.

Trained and supervised team members, designed training guides, de-escalated customer concerns with a calm and assertive approach, and optimized team performance to achieve operational excellence.

Drove sales through product promotions, efficiently processed payments, secured funds to prevent loss, and maintained clean, organized areas for maximum efficiency.