Lindsey Ritchie Email & Phone Number

Charlotte, North Carolina, United States

Advise and assists with the integration of IT and Security systems and processes.Triage and monitor requests, incidents, and problem queues to provide support for resolution.Identify critical interest areas and helped develop strategies for improvement for existing and future security posture.Assist in the development and implementation of security initiatives and processes.Respond to IT and Security due diligence questionnaires for prospective and current clients.Conduct quarterly reviews of privileged user access. Work with all departments within the organization to reduce risk.Conduct internal controls assessment, identifying gaps and implementing remediation plans to enhance information security.Audit policies and controls continuously.Monitor all operations and infrastructure.Maintain all security tools and technology.Develop and implement information security policies and procedures to protect Stratifyd's data and systems from unauthorized access and breaches.Lead and manage SOC 2 and PCI DSS audits, achieving clean reports that demonstrate strong leadership.Coordinate and lead incident response activities to minimize the impact of security breaches and ensure timely resolution.Collaborate with external security partners and vendors to evaluate and implement new technologies and solutions that enhance Stratifyd's information security posture.Developed and managed a comprehensive security awareness program to educate employees on the importance of information security and their role in protecting Stratifyd's data and systems.Develop and maintained strong relationships with internal stakeholders and business units, to ensure effective collaboration and alignment on information security initiatives.Provide regular reports and updates to executive management on the status of information security initiatives, including progress, risks, and recommendations for improvement.

Charlotte, North Carolina, United States

Developed and implemented security measures and strategies to protect the company's data and systems from cyber threats and attacks.Identified and assessed potential security risks and vulnerabilities in the organization's infrastructure and systems.Conducted regular security assessments and audits to identify vulnerabilities and recommend necessary mitigations.Collaborated with cross-functional teams to ensure effective incident response andresolutionStayed up-to-date with the latest industry trends and emerging threats to ensure the company's security measures are always effective and up to date.Lead the development and execution of the company's security operations strategy, ensuring alignment with business objectives and industry best practices.Lead the development and implementation of a comprehensive security awareness and training program for employees, ensuring they have the knowledge and skills to effectively identify and respond to security threats.

Cary, North Carolina, United States

Raleigh-Durham, North Carolina Area

Cary, Nc

Greenville, North Carolina Area

As a Wireline Repair Technician, I worked to manage the repair process and ensure the accurate diagnosis and timely first-time resolution of service impairments. I referred repeat and chronic trouble reports to management’s attention to achieve final resolution and customer satisfaction. I engaged management to pursue service alt-routing and redesign opportunities to reduce customer impact when appropriate. I also helped maintain continued communication with the client by providing status updates during the resolution process if the issue was not resolved in one call. The use of creative problem resolution skills was used daily to offer suggestions for temporary solutions if possible to assist clients until full resolution was complete.

Provided classroom support for all the classroom's on East Carolina's campus. Gained experience in working with and troubleshooting Windows XP-Windows 8, Mac OSX, Crestron Systems, and PC Hardware. I have a great amount of experience in working with customer service. As a classroom technician at East Carolina University I answered phones, placed tickets regarding issues reported around campus and traveled from building to building troubleshooting the classroom technology systems in the classrooms around campus.

Bachelor Of Science, Computer And Information Systems Security/Information Assurance

Information and Computer Technology; Concentration of Information Security

High School Diploma, College University Prep