Lindsey N. Grill-Thornton, Ba, Cptm Email & Phone Number

Memphis, TN, US

• Head of the training department for a global organization of roughly 500 people, leading all training initiatives with input from C suite executives, SMEs, and management team to ensure that training is relative to.
• Spearheaded employee development program after creating surveys and analyzing employee feedback in order to improve retention, employee engagement and to create ongoing personal development for all employees.
• Completes monthly training cohorts and… Show more
• Completes monthly training cohorts and ensure that compliance obligations and all training goals are met for each employee.
• Directed rollouts of large-scale system projects and coordinated all necessary training for the entire organization.
• Orchestrates a culture of learning by implementing incentive programs for continual education of employees, as well as continually reevaluating training and development needs of individual employees.

• Improved existing employee onboarding training and coordinated ongoing employee training to increase organizational skills and improve processes.
• Completed projects as requested by other departments to ensure all training needs were met.
• Utilized company goals and metrics to assess the effectiveness of training initiatives and adjust training as necessary.

• Worked with all team members to enhance customer experience and satisfaction to improve customer retention and repeat sales.
• Interfaced daily with Account Managers, Sales Support, and other team members to problem solve and resolve issues quickly
• Led all training meetings with other members of strategic accounts to ensure consistency across all spheres of customer service.
• Supported all large customers to ensure that their customer service exceeded expectations.

Piperton

• Communicated closely with vendors and customers daily to effectively and efficiently provide accurate data about products, order status, and any other customer service-related tasks.
• Corresponded within Salesforce software to resolve any Quality Assurance cases or customer service related requests.
• Assisted with clerical work-inputting all orders, creating quotes, setting up new items, and answering correspondence.
• Supported a large telecommunications company as their sole… Show more
• Supported a large telecommunications company as their sole customer service representative by inputting 50 million dollars worth of orders yearly on average. Show less

• Researched specific treatments and interventions for working with clients and provided quality and relevant care with collaboration from BCBA and parents.
• Accurately updated data sheets and graphs over multiple sessions to ensure that all data used in treatment decisions was up to date.

• Led all preschool class activities and directed a classroom team of 2-4 employees.
• Created a preschool curriculum and executed all lesson plans.
• Tracked student progress to adjust lessons as needed.

• Assisted lead preschool teacher in facilitating all activities, lesson plans and any other necessary tasks to ensure success of the preschool program.

• Duties included behavioral neuroscience data acquisition, animal care and handling, complex data analysis using Matlab, Med Associates, and Excel software.
• Completed and defended honors thesis in December 2019, titled "Testing the genetic basis of impulsive action and impulsive choice", to assess the effects of drug dependence and withdrawal on risky decision-making to.

Collierville TN

• Ensure patrons ensure a quality dining experience by providing exquisite customer service
• Observe dietary restrictions and maintain safety of health protocols for all customers
• Maintain autonomy while working within a team atmosphere

Greater Memphis Area

• Assist in the organization of the annual Walk to End Alzheimer's events for the Memphis chapter
• Facilitate discussions between vendors and the Alzheimer's Association
• Using direct marketing to target potential funders
• Assist in acquiring sponsors for Walk to End Alzheimer's
• Lead the day of marketing and PR for Memphis TN and Jackson TN Walk to End Alzheimer's

Germantown TN

• Observed licensed Speech Language Pathologist's in individual speech sessions
• Assisted in teaching new language and motor skills
• Collaborated with staff about how to aid children with speech and learning difficulties
• Facilitated group work and individual work to complete goals for each child
• Completed daily evaluations of child's participation and progress

Memphis TN

• Shadowing experience with a Speech Language Pathologist in an elementary school setting
• Observed assessments given by Speech Language Pathologists
• Observed IEP meetings

Bachelor Of Arts - Ba, Psychology

Activities and Societies: •Sigma Kappa Sorority •Up 'til Dawn •Alternative Spring Break •Best Buddies •Gamma Chi

High School Degree

Activities and Societies: • Indoor Color Guard • Marching Band • Houston High Honor's Academy

Master Of Arts - Ma, Human Resources Development