Lindsey Hack Email & Phone Number

Boston, Ma, Us

Charlestown, Massachusetts

Chicago, Il

Responsible for providing strategic and operational leadership for Acute Care, Inpatient Rehab, and Outpatient Rehabilitation (including pediatrics) Services in the Advocate Health’s South Chicagoland Patient Service Area. Included three hospitals (~1200 beds) and 125,000 patient visits annually in both hospital outpatient departments and ambulatory departments.• Reduced PMPM to $2.16; a 38% decrease.• Increased unique patients in OP Rehabilitation by >700%, while improving contribution margins in the Christ Medical Center Service Area from a negative margin to 45%. Includes opening 3 new clinics with >9,000 square feet combined.• Implemented an initiative that challenged rehabilitation providers – in partnership with nursing – to reduce LOS. Able to reduce LOS by 1.55 days on the Neurology Intensive Care Unit and its step-down units.• Improved Inpatient Rehab Facility Change in GG scores by 36%. Finished significantly above national average.• Reduced SNF utilization from 23.7% to 19.2%, with a correlated reduction in the readmission ratio from 0.85 to 0.69.• Improved team member engagement from Tier 2 to Tier 1; above the 88th percentile

Chicago, Illinois

Responsible for providing strategic and operational leadership for the Orthopedic Service Line, Oncology Service Line, Outpatient Wound Care and Rehabilitation Services.

Greater Chicago Area

Responsible for providing strategic and operational leadership for Physical Therapy, Occupational Therapy, Speech-Language Pathology & Electromyography across both inpatient and outpatient platforms.• Decreased SNF utilization by 12.7% overall, and 142% specific to the total joint population, by standardizing discharge recommendation processes, aligning with CMS regulations manual, & partnering effectively with care management.• Launched three new outpatient rehabilitation service lines including vestibular, pelvic health, and pediatric developmental rehab; unique referrals for physical therapy increased 22%.• Enhanced access for the community by decreasing wait time to first appointment from 6 weeks to <48 hours.• Implemented purposeful rounding and action planning leading to associate engagement scores improving from the 55th to the 81st percentile and culture of safety scores increasing from the 45th to the 74th percentile.• Instated departmental productivity standards resulting in an increase in CM from $5 per visit to $43 per visit (28% margin).

Greater Chicago Area

Performed patient evaluations; designed and progressed rehabilitation programs; communicated with clinicians, health care team, and managerial staff to ensure the delivery of high quality care to orthopedic/musculoskeletal patients.

Durham, Nc

Directly managed the operations of 5 geographically and socioeconomically distinct ambulatory clinics. • Developed projects for improving the patient experience resulting in a 32% year over year rise in patient satisfaction scores• Effectively reached out to physicians, creating an interactive, cohesive work environment, increasing referrals 20%• Coached and developed 10 direct reports, including 4 site supervisors, and an additional 10 indirect reports; during tenure, energized 4 direct reports to achieve ABPTS certification • Enhanced cost centers’ operations transforming the cost centers from 1.88 FTEs over-budget to 2.41 FTEs under-budget• Lead the implementation of EPIC as a SuperUser and provided continuous insight for optimization

Durham, Nc

Performed patient evaluations; designed and progressed rehabilitation programs; communicated with clinicians, health care team, and managerial staff; and provided cross coverage to aquatic therapy and inpatient. Educational ambassador both in the classroom and in the clinic who created an evidence-based learning environment for various health care students. Promoted from Physical Therapist to Senior Physical Therapist in 2007. • Delivered patient care in approximately 65 therapy sessions a week with a 100% productivity average. • Primary focus on orthopedic manual therapy; skills honed with 9 continuing education courses. • Clinical Instructor for approximately 5 long term DPT students and was a Teaching Assistant in Duke’s DPT program for 4 semesters.

Durham, Nc

Oversaw a physical therapy cost center while acting as a liaison to the clinical services coordinator. Coordinated ordering supplies, managed patient schedules for optimal productivity, and nurtured interdisciplinary relationships that enhanced the patient experience. Extensive experience gained supervising 3 cost centers with distinct socioeconomic dynamics and payer blends.

Durham, Nc

Founded the Triangle Youth Ultimate League; an independent organization committed to fostering the growth of youth ultimate frisbee by providing opportunities to learn, play, and teach spirited ultimate in the greater Triangle area. Lead TYUL as it was absorbed by the 501©3 Triangle Flying Disc Association (TFDA), and remained as President of the TYUL committee. • Recognized opportunities for increasing market share and expanded product offerings from 1 program and 98 unique participants in 2008 to greater than 10 programs and 1,320 participants in 2015• Orchestrated the development of new policies for club league and high school based leagues, generating average annual registration growth rates of 22% and 28%, respectively• Influenced the creation of the first two FTEs of the organization; drove the process as a member of the Hiring Committee• Oversaw the financial health of TYUL, which grew to $330k in revenue and $74k in profits in 2015.

Master Of Business Administration (Mba), Leadership And Strategy

Doctor Of Physical Therapy

Master Of Physical Therapy

Bachelor Of Science (B.S.), Kinesiology And Exercise Science