Lindsey Holder Email & Phone Number

Reviewed concerts on a freelance basis for an alternative weekly paper, owned by Village Voice Media.Worked within a strict deadline to publish reviews in a timely fashion.Observed atmosphere, interaction between bands and audience, music quality, and compared and contrasted bands with their contemporaries to provide readers with a complete overview of performances.

Reviewed items for authenticity by analyzing physical characteristics and account spending patterns.Implemented idea to go paperless with end-of-day totals that saved department of 20 people more than 117,000 sheets of paper each year.Wrote training manual for Lost/Stolen department to be used during Wachovia merger and for new team members in department.Prevented more than $5 million in fraud in 2008.Served on Continued Process Improvement board to streamline processes, reduce inefficiency, and implement time- and cost-saving ideas within the realm of Deposit Risk Operations.

Personal BankerProvided products and services to customers, recruited new business to Wells Fargo, opened accounts, and facilitated loans from application to signing.Served as principal in-branch trainer for newly hired personal bankers and trained tellers in sales development and products offered.Used problem solving skills and ingenuity to unravel difficult or complicated issues.Demonstrated an excellent understanding and practice of Wells Fargo Policies and Procedures in all of my dealings with customers and in audit situations.

Provided prompt, quality customer service along with support to personal bankers and store management. Performed a wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary services, processing check orders), and problem resolution. Achieved sales payout each quarter employed as a CSSR, and I was consistently ranked among the top CSSRs in the state.Anticipated customer needs and found solutions for financial queries and difficulties.

Processed customer transactions, provided customer service, maintained awareness of account security, and offered Wells Fargo products and services to customers.Achieved sales payout in three of the four quarters I was employed as a teller, and was consistently ranked among the top tellers in sales in my market.Trained independently to become a CSSR by completing self-study modules and contacting customers about Regulation D violations and Deposit Technical Exceptions, ordering checks, completing wire transfers, and dealing with minor customer service issues.

Researched stories, contacted sources, conducted interviews, worked under strict deadlines to produce a daily newspaper.Reported on Business, Associated Students of ASU, and Police happenings (both Tempe and ASU Police Departments).