Headspace is your lifelong guide to better mental health. We make mental health support accessible to everyone, no matter their background or experience. Through our flagship Headspace app, we provide mindfulness tools for everyday life, including meditations, sleepcasts, mindful movement and focus exercises. Our enterprise offerings combine this experience with a human-centered model of care, with coaching, therapy, psychiatry and EAP services under one roof. Our team of experts ranges from mental health clinicians to Emmy award-winning producers and data scientists, working together as one to help millions of people around the world be healthier and more productive.

Managing a book of business consisting of over 200 national organizations serving employees and members in a variety of industries. Responsible for driving employee adoption and engagement of traditional and digital mental health and well-being products with HR and Benefits teams focused on improving employee wellbeing and performance. Dedicated to building relationships with clients to partner on data-driven and strategic solutions for positively impacting overall population health and well-being. Provides ongoing data analysis and goal-setting to prove success and deliver client renewals and upsells.Uprise Health provides innovative, digitally-enabled tools and effective solutions for employee assistance, mental health, chronic condition management, and managed behavioral health.With a focus on positive outcomes through clinically validated methods and digital tools, we help today’s diverse workplace thrive by improving the lives of their employees and families.

Advisor, Partner Management-Marketing Member Purchase Program The Dell University SCI (Higher Education Student Computing Initiatives) team is a strategic function within the consumer sales organization focused on gaining market share for specific verticals. As a hybrid business development professional/marketing representative, the Strategic Account Manager works to grow Dell’s “High Ed Student” share and are responsible for developing programs at universities/colleges within a defined territory, with a focus on college retail and college recommend programs.

Skilled and dedicated client services/success professional managing six clients ranging from 1,500 to 20,000 participants with over $3 million in total revenue and a 90% retention rate. - Project manager for day-to-day operational and tactical account management activities for assigned clients- Closely collaborated with cross-functional teams to manage and execute on client responsibilities and needs- Prepared and delivered presentations and reports that include analytical reviews of client engagement and program performance- Developed strategic recommendations and action plans to align with client goals and objectives- Creatively composed internal materials for product development launches, as well as client facing product training resources- Collaborated with marketing teams to develop promotions and campaigns for clients to positively influence program participation and engagement- Led and supported renewal, up-sell, and retention efforts for all assigned clients- Served as a client advocate and interfaces with internal departments to develop, implement and drive strategies to meet client requirements and enhance product offerings- Traveled onsite for client meetings to present strategic recommendations to key client stakeholders- Collaborated with consultants and third-party partners to better understand and meet client needs - Supported client HR teams and wellness committees to develop and enhance a culture of well-being within client organizations- Supervised and mentored the Onsite Program Manager for a key account and to ensure growth and success metrics are met- Delivered product demonstrations and program overviews to key client stakeholders and to groups of employees’ company-wide- Gathered requirements for portal configurations and program launches for all assigned clients for company transition from a third-party product platform to an internally owned and developed product platform

- Retained and grew client base and revenue by driving the strategic development and execution of client-tailored well-being solutions to achieve defined participation targets and business objectives.- Strategic thinker that can readily identify and communicate value proposition, as well as manage challenging situations by problem solving.- Relationship builder that is customer focused and proactive in identifying opportunities to upsell and increase client satisfaction.- Managed internal and external relationships built on trust and satisfaction to achieve the best outcomes for the client.- Created and maintained an on-going 3-, 6- and 12-month client management plan to fully articulate the client’s well-being strategy, as well as develops an integrated calendar of deliverable services for internal COEs. - Managed client relationships aligned to customer intimacy model and strives to increase client profitability by optimizing upsell activity. - Developed integrated and effective network of key stakeholder relationships to ensure service delivery timelines and quality of expected services are executed. - Made proactive, impactful suggestions for process and communication enhancements- Provided proactive, industry-leading voice-of-customer feedback that results in creative product development. - Managed conflict to ensure satisfying, effective and integrated solutions.

As an Engagement Manager at Preventure, I was the team quarterback for my client base directly responsible for the success of my clients' wellness and engagement program. The role required a focus on project management, client customization, and integration of services to ensure a successful wellness program implementation for both the client and the employee. Together, with my Director of Client Engagement, we ensured that the corporate client’s service commitments and objectives were delivered above expectations. I consistently helped develop and nurture client relationships and strategies for five mid to large sized clients.Key responsibilities: - Coordinates and implements client wellness programs including biometric screenings, wellness portal customization, company challenges, effective employee / spouse incentive programs, wellness education seminars.- Leads and inspires wellness teams to act and make a difference in behavior change- Manages all client communication and deliverables on time and exceeding expectations- Collaborates with all parties including internal departments and strategic partners in the development, implementation and data collection of all contracted services

Served as the relationship manager by providing professional interaction with customers on day-to-day issues including, but not limited to: - Wellness program options, contract amendments, renewal delivery, client concerns, billing issues, and vendor products/services- Analyzed, interpreted, reviewed and explained various wellness reports provided to clients- Coordinated with the Implementation Manager to participate as required in the implementation process- Utilized information occurring during the pre-sale, sale and implementation process to build customer relations- Led and coordinated renewal, up-sell, and retention activities with operations and external customers- Participated in on-site meetings with customers and brokers- Evaluated reporting materials to develop responses specific to individual customer needs and present to customers - Responded timely to daily client requests and identify, evaluate, and resolve client issues- Maintained/updated client database- Acted as the liaison between operations and business constituents to coordinate customer needs to meet expectations- Provided information and/or recommendations to Supervisor on issues impacting business and wellness plan decisions. Included renewal activity, report requests, compiling data, processing contract amendments, documenting account activity and keeping account team members informed of wellness plan decisions impacting other functionsProvant Health/Quest Diagnostics (formerly Hooper Holmes/Accountable Health Solutions and Principal Wellness Company)

Accountable Health Solutions, a subsidiary of Hooper Holmes, is an innovative health and wellness company focused on empowering healthy employees through participant friendly health and wellness solutions tailored to integrate health and wellness into workplace culture. Joined as a Health Screener to complete multiple client health screenings, as well as conduct onsite and telephonic health coaching. Awarded two performance-based promotions during tenure: Promoted to Onsite Coordinator Lead and subsequently to Account Manager.Lead Site Coordinator of client onsite employee health screenings. Responsibilities included hiring and training of event staff, on-time equipment/event site set-up. Delivered effective and efficient events for small to large screenings in various on-site environments for clients across the country. (Events can include the assessment of 20 to 2500 lives over multiple days). Led training for staff that cover policies and procedures, hands-on training, and also the assessment and the competency of staff member's skills. Also completed and submitted paperwork requested from the screening in an efficient and detail-oriented manner. As a health screening consultant, I would educate and motivate clients to make positive lifestyle changes to improve their quality of life and to decrease their health related claims.Required skills:-Strong written and verbal communication-Ability to make quick decisions in multitasking situations while utilizing problem solving skills-Relationship building-Attention to detail/accuracy-Time management-Customer service skillsKey skills developed/applied in this position:-Established strong customer relationships while actively promoting wellness strategies-Coordinated, lead and trained staff members in policies/procedures for health screenings-Performed and executed successful health screenings involving blood pressure readings, cholesterol finger sticks, intravenous blood draws and health education

As a Member Service Representative, I was responsible for:- Promotion of health and wellness through daily interaction with members and guests- Successfully sold membership packages and maintained accounts receivable- Assisted in development of fitness programs for adults and children- Helped maintain the fitness facility while promoting programs and activities both inside and outside the facilityI was stationed at our front desk and was the initial point of contact with members and/or prospective members. I provided administrative assistance at the front desk in accordance with the policies and procedures established by the YMCA of Greater San Antonio.Skills developed and applied in this position:- Relationship building- Sales and administrative tasks- Excellent communication, problem solving and multi tasking- CPR, BBP, and First Aid certifications maintained

- Implemented ACTIVE Life curriculum for youth ages 7-12- Researched wellness strategies for grant based after-school programs- Recruited, trained and supervised instructors on ACTIVE Life curriculum at six Austin Elementary and Middle Schools