Regional Service Coordinator
Current// Service Coordinator - Clark Service Group -- Dispatch -2020- present - Investigate and organize ETAs. Handle part logistics while simultaneously keeping the customer and Facilities team up to date on the status of work orders. - Manage reactive Service Technician’s workload based on call volume and urgency. Dispatch according to sites based on technician location, skillset, and customer requests adjusting in real time to accommodate emergencies. - Oversee work orders from start to finish as the liaison between the Service Technicians and headquarters’ office staff to compile information. - Provide clear communication with others in all levels of profession relating to status updates for service, installs, or warranty related issues.- Coordinate with customer/GC, dealer, and manufacturer for site surveys, installs, and start ups of equipment as an ASA and RSP with exemplary service.- Strategize and implement a schedule for Proactive Maintenance team to promptly complete working within a strict timeline - Successfully orchestrated numerous Rational certified installs and commissionings with a team of Rational Certified Technicians.// Warehouse Specialist - Clark Service Group -- Logistics- 2020- 2021 - Created a system for branch Logistics and Dispatch teams to communicate and follow up on parts orders to provide excellent service. - Fulfilled part orders for Proactive Maintenance and Reactive Service Technician work orders as well as internally supplying parts as needed. - Maintained inventory stock levels and 8+ Proactive Maintenance and Service Technician’s truck stock levels. - Executed daily operation of shipping and receiving warehouse goods.