Lindsey Macneil Email and Phone Number
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As a creative leader with over 10 years in digital strategy, user experience, and accessibility, I am dedicated to enhancing services through thoughtful design and strategic communication. My experience spans managing cross-functional creative teams, improving digital engagement by 25%, and ensuring WCAG and ADA compliance. I'm committed to building a culture of collaboration, agility, and excellence. Throughout my career, I've successfully tackled value proposition discovery, strategic roadmaps, brand development, leading cross-functional teams, and managing change across various sectors and clients. I'm particularly passionate about human-centered design, user research, service operations, and project management. I use these skills to create and optimize experiences that boost retention, loyalty, and satisfaction.Here are some things I'm good at:- Project Management and Team Support: I managed a large web, video, and design team, improving project timelines by 20% and ensuring consistent, high-quality outputs. I developed efficient workflows that aligned team efforts with organizational goals.- User Experience Improvements: I have a proven track record of guiding teams to prioritize accessibility and user experience. I led initiatives that improved WCAG compliance and raised engagement by 25%, directly aligning with client goals for an improved user experience across platforms.- Strategic Planning for Communications: I led the development of omni-channel strategies that boosted employee engagement by 30%. My experience with strategic communication planning and vendor management makes me well-equipped to guide communication initiatives and manage creative agency relationships effectively.A few fun facts about me:- I used to sing for fun and love a wide range of music.- I'm a dog mom and auntie; I foster dogs to support my neighbors, especially patients at the local hospital.- I enjoy attending Renaissance fairs and local art fairs.To get in touch, email me at lindsey.macneil.xp@gmail.com.
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Organizational Change Manager And Program ManagerAsmPhoenix, Az, Us -
Ocm ConsultantTech Mahindra Mar 2024 - PresentPune, Maharashtra, In -
Co-FounderCx Ops: Monthly Roundtables For Professionals Who Impact Customer And Employee Experience Jun 2022 - PresentA virtual monthly call for CX, CS & CE professionals' globally to meet and collaborate through facilitated discussions on various customer/consumer/buyer topics.
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Director Customer ExperienceTd Synnex Sep 2021 - Mar 2023Fremont, California, UsInternal consultant/SME for (CX) customer experience, (OpX) operational excellence & experience, change management, communications, & cross departmental project management. Managed 2 analysts. Led of teams 2 to 40. Reported to SVP of Sales and indirectly the SVPs of Operations and Communities.- Influenced projects to align with external customer expectations, resulting in a20% increase in employee satisfaction and higher team productivity.- Coordinated cross-functional workshops, revamping internal processes, andimproving feasibility and efficiency scores by an average of 20%.- Championed an omni-channel approach to internal communications, resultingin a 35% increase in the utilization of employee feedback data for strategicdecision-making.- Led and facilitated discovery initiatives addressing challenges andopportunities in the experiences of employees within commercial sales. -
Principle Designer / Strategist / AnalystLeanin Design Feb 2020 - Oct 2022Guided the development and growth of B2C and B2B solutions. Reporting to the C-suite and owners, my consulting has spanned business analysis, strategy, and led teams ranging from 2 to 20.Client examples include:- Advised a B2B offering on their business and experience strategy, facilitating activities to explore and demonstrate the value of governance, measurement, people, combined data sources, service design, and processes. Developed wireframes and mockups, modifying their business model and processes.- Coached solopreneurs on developing positive customer outcomes using content design, service design, and process design. Designed her logo, communication plans, and acquisition funnels, elevating her approach to client acquisition and my approach to consulting.- Led a diverse international volunteer team, conducting research to improve a site/tool supporting people with depression and anxiety remotely. Transitioned to project management, elevating execution, and delivery.
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Senior Manager Customer/User ExperienceAxway Nov 2018 - Jan 2020Scottsdale, Az, UsLed an in-house firm that unified processes across departments and teams, drove cultural change and employee engagement. Reported to the CIO, managed 12 creatives and led teams exceeding 80, focusing on refining organizational processes, structures and transforming project / product management while refining product design.- Collaborated with program/project management to refine organizational structures and drive process improvements.- Developed baseline approaches to service design, product design, content design, and web 508 standards, hosting sessions to introduce and evolve these topics.- Advocated for improved employee retention through knowledge development and team expansion, aligning strategies with insights from listening posts and customer interviews. -
Senior Interaction DesignerEdgenuity Inc. Feb 2016 - Aug 2017Scottsdale, Arizona, UsLed product development for a growth stage startup learning management and content provider. Owned dual track agile framework for multi-department initiative alignment. Managed 8 creatives, led teams up to 60.- Delivered the organization's first in-house product with ~40% higher pre-sales than any previous offering.- Managed cross-team dependencies, mitigated risks, and ensured adherence to project milestones, reducing project bottlenecks by 25%.- Enhanced employee engagement, achieving a 30% increase in peer recognition and fostering a more inclusive environment. -
Freelance Designer / Strategist / Business AnalystLeanin Design Apr 2012 - Jun 2017Consultant providing comprehensive analysis, strategy, and development services, for brands and businesses. Led teams ranging from 2 to 20.Expertise in mentoring clients, conducting brand perception audits, and driving technology decisions to achieve substantial improvements in employee retention, customer churn, operational costs, and brand reputation.- Oversaw end-to-end project delivery for an Experience Management platform, resulting in a ~30% improvement in employee retention and productivity and a ~40% reduction in customer churn.- Conducted brand perception audits, realigning reality to goals and achieving a 2X average improvement in brand reputation.- Shifted the departmental operations of client companies towards successful merger adoption, showcasing improved processes and experiences.
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Lead Experience DesignerLeanin Design Jan 2007 - Apr 2012- Developed business and experience strategies aligning initiatives to goals through discovery sessions and collaborative process audits.- Led training lunches to introduce designers and developers to accessible product design and development practices.- Executed research efforts such as journey discovery and process mapping, remote or on-site with small discipline diverse teams.
Lindsey Macneil Skills
Lindsey Macneil Education Details
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University Of Advancing TechnologyMultimedia Design And Administration
Frequently Asked Questions about Lindsey Macneil
What company does Lindsey Macneil work for?
Lindsey Macneil works for Asm
What is Lindsey Macneil's role at the current company?
Lindsey Macneil's current role is Organizational Change Manager and Program Manager.
What is Lindsey Macneil's email address?
Lindsey Macneil's email address is li****@****ity.com
What is Lindsey Macneil's direct phone number?
Lindsey Macneil's direct phone number is +160274*****
What schools did Lindsey Macneil attend?
Lindsey Macneil attended University Of Advancing Technology.
What are some of Lindsey Macneil's interests?
Lindsey Macneil has interest in Education Reform, Assisted Technologies And Services, Budding Technologies, Musical Technologies, Animal Rights, Health Care Reform.
What skills is Lindsey Macneil known for?
Lindsey Macneil has skills like User Experience, Information Architecture, Usability, Interaction Design, Css, User Interface Design, Web Development, Usability Testing, User Experience Design, Html, E Commerce, Experience Design.
Who are Lindsey Macneil's colleagues?
Lindsey Macneil's colleagues are Zerrin Gamsýzkan, Mohit Patel, Aydın Yıldırım, Wai Kong Chung, Simeon Havard, Khong Trung, Ingo Rudolf.
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