- Led the end-to-end management of the US Mobility process, overseeing all intra-US transfer cases from initial information gathering to final approval and system implementation.- Managed the immigration process, conducted colleague diligence, and collaborated with senior managers to obtain necessary approvals, ensuring smooth and compliant transfers.- Acted as the primary point of contact for policy inquiries, transfer exceptions, and updates, delivering timely and accurate communication to stakeholders.- Coordinated and organized monthly team video conferences, managing scheduling, agenda setting, and follow-up actions to ensure effective collaboration.- Identified and implemented process improvements in collaboration with cross-functional departments, enhancing overall efficiency and effectiveness of the mobility process.- Maintained and updated the mobility communications database, troubleshooting issues and working with Personnel Analysis/IT to develop long-term solutions.- Provided ad hoc reporting and analysis on intra-US transfers for North American leadership, synthesizing trends and contributing to data-driven decision-making.- Consistently drove process improvements, ensuring the mobility function remained efficient, responsive, and aligned with organizational goals.

-Established and led a team of Professional Development Administrators and Coordinators, providing mentorship and guidance.-Managed team dynamics, offering coaching and support to navigate challenges effectively.Spearheaded the onboarding process for new team members, coordinating training, facilitating buddy systems, and fostering a culture of learning.-Played a key role in setting up the leadership structure for the Professional Development Operations team.-Improved onboarding by creating a comprehensive integration plan with essential resources and tracking tools.-Launched and managed quarterly team surveys, creating reporting tools and leading discussions on results.-Streamlined leadership resources, including key contact lists and information-sharing platforms.-Led communication initiatives, such as "review reflections" and "return to office" campaigns, to enhance team engagement.-Coordinated sessions to increase team awareness and understanding of different business areas.-Directed process improvement efforts to standardize and enhance review workflows across the team.-Contributed to the transition from a regional to a global operations model, broadening the team's impact.-Developed and implemented a consistent onboarding program for new Team Leads.-Led planning efforts for key review periods, ensuring consistency and clear ownership of tasks.-Created an online resource hub for Executive Assistants, leading to higher satisfaction scores.-Transferred and streamlined the review sanitization process within the North American team, reducing time and resource demands.

-Provided coaching and training to the North American Professional Development (PD) and Talent team, offering guidance on PD processes and best practices.-Led the creation and maintenance of the firm's "Virtual Reviews Best Practices" guide, staying updated on technology changes and training over 20 PD team members each review cycle.-Acted as the key contact for all review and PD processes, providing expert support and guidance to colleagues.-Collaborated with office leaders to support local initiatives in alignment with broader organizational goals.-Played a critical role in preparing materials for key meetings, including semi-annual reviews across seven committees, ensuring all documents were accurate and complete.-Provided on-site administrative support for Semi-Annual Reviews and other meetings, ensuring smooth execution of review processes.-Collected, analyzed, and synthesized utilization reports and paperwork for Semi-Annual Reviews, delivering insights to inform decision-making.-Developed a streamlined system for managing Professional Development records, improving document organization and process efficiency.-Served as the primary contact for weekly team barometer issues, troubleshooting problems and offering solutions.-Delivered customized reporting and analysis for PD Managers, aiding in decision-making and helping them meet their goals.-Led onboarding and training activities for new PD Managers, developing and delivering training materials to ensure smooth transitions.-Trained new PD Admins and Coordinators on essential processes (iStaffing, Barometer, People Movement), ensuring they could perform their roles efficiently.

-Maintained and supported staffing tools (eStaffing) to ensure accurate engagement and assignment records, up-to-date availability, and ongoing reporting of key metrics.-Played a key role in organizing semiannual West Coast Client Service Professional reviews, managing meeting logistics, updating forms, and compiling review materials to ensure smooth processes.-Managed the People Leadership Survey (PLS) reporting process, delivering timely and accurate insights to stakeholders.-Implemented and tracked "people flow" across secondments, rotations, transfers, role changes, and departures, maintaining an updated tracking system and coordinating with HR, PD, and leadership teams.-Maintained confidential electronic files related to PD and staffing, ensuring compliance with internal protocols and regulatory requirements.-Supported financial tracking processes by analyzing time sheets, correcting client charge code inaccuracies, and updating per diem changes.-Undertook additional projects, utilizing strong analytical skills to achieve optimal outcomes.-Acted as a liaison between internal stakeholders, including HRSC, Manila PD, and Application Support teams, to ensure effective communication on key initiatives.-Conducted monthly analyses and ad hoc reports, using data analysis tools to extract insights and support decision-making.-Assisted in coordinating and managing West Coast Office Professional Development activities, including calendar management and logistical tasks to ensure successful execution of key initiatives.

-Provided high-level executive support to a portfolio of 10 Partners, expertly managing complex calendars, scheduling critical meetings, and prioritizing tasks to maximize their productivity and efficiency.-Served as the primary Assistant to two Executive Recruiters, facilitating the onboarding process for new hires, arranging interviews with Partners, and coordinating all aspects of candidate interactions. Managed resumes, applications, and job orders in REACH (recruiting software) to ensure timely and accurate candidate tracking, contributing to the successful placement of top-tier talent.-Spearheaded the planning, organization, and execution of major projects and high-stakes meetings, leveraging exceptional organizational and project management skills to deliver optimal outcomes. Worked closely with Partners to align project goals with business objectives, ensuring success and stakeholder satisfaction.-Planned and managed client-facing events, including internal meetings, conference calls, large conferences, and high-profile client lunches and dinners. Utilized advanced communication and collaboration skills to ensure every event met the high standards expected by Partners and clients, enhancing client relationships and satisfaction.-Collaborated closely with department members and other support staff to create efficient workflows, fostering a culture of collaboration and continuous improvement. Played a key role in streamlining processes and enhancing team productivity.-Acted as a strategic liaison between Partners and various internal departments, ensuring prompt and efficient support for Partner requests. -Leveraged strong relationship-building skills to facilitate cross-functional collaboration, driving optimal outcomes for the firm’s most critical initiatives.

-Provided critical executive support to the General Manager/Chief Operating Officer (GM/COO) and Membership Director, leveraging advanced administrative and organizational skills to enhance operational efficiency and effectiveness.-Assisted with the creation and distribution of the monthly newsletter, handling layout, design, and content curation to engage members and keep them informed of club activities.-Designed and created all PowerPoint presentations for the COO, utilizing advanced technical skills to produce visually compelling and impactful presentations.-Developed promotional materials, including flyers and posters for club events, using creativity and design expertise to maximize event attendance and member engagement.-Managed contract negotiations and project management activities, ensuring meticulous attention to detail and successful project outcomes.-Drafted all official communication correspondence for the GM/COO, crafting clear, concise, and persuasive messaging to communicate effectively with members, staff, and external stakeholders.-Compiled membership materials, conducted property tours, and managed the sales process for membership programs, driving member acquisition and retention through excellent customer service and sales skills.-Supported various committee meetings by preparing agendas, creating collateral materials, and documenting minutes, ensuring organized and productive discussions.-Oversaw the scheduling and coordination of the Events Calendar, ensuring seamless event planning and execution through strong time management and scheduling abilities.-Handled general office duties, including phone management and reservations, maintaining high levels of productivity and efficiency through exceptional organizational and multitasking skills.-Prepared general reports and conducted trend analyses, providing valuable insights to inform decision-making and strategic planning.

- Spearheaded training and development initiatives for the Online Ads Division at IAG, utilizing exceptional leadership and instructional design skills to enhance team performance and operational outcomes.- Developed and implemented comprehensive training programs and quality control protocols to ensure software efficiency and proper ad linking by staff, driving operational effectiveness through advanced technical and process optimization skills.- Created and managed Job Jar requests to improve software utilization, employing strong communication and problem-solving skills to facilitate optimal software adoption and usage.- Conducted detailed analysis of TV advertisement timing for major networks, including Hulu, NBC, and ABC, using advanced analytical and data management skills to optimize ad placement and performance.- Led teams in weekly analysis sessions and late-night projects, leveraging strong leadership and collaboration abilities to achieve superior team performance and successful project execution.

- Conducted comprehensive evaluations of group and catering sales representatives across multiple properties, including Hilton Hotels worldwide, as well as Marriott, Starwood, and Loews properties, to ensure adherence to brand standards and established procedures.- Assessed sales manager performance across diverse markets, including SMERF, IBT, Corporate, Association, Leisure, and group tours, using advanced analytical and problem-solving skills to identify opportunities for improvement.- Ensured that evaluations were aligned with business objectives, providing actionable insights to drive optimal sales performance and business outcomes across various hospitality brands.

- Coordinated group block reservations, ensuring efficient and accurate room allocation for events and large groups.- Served as the primary point of contact for corporate business travelers, providing personalized assistance with reservations and travel arrangements.- Managed the input of rooming lists with a focus on accuracy and attention to detail, ensuring seamless guest experiences.- Assisted the sales team with rate management and supported various group-related projects to optimize booking processes.- Responded to general reservation inquiries via phone and email, delivering exceptional customer service and support to clients and guests.