I lead a key pillar of a customer-facing operations organization with three distinct areas of responsibility:1. Revenue-Generating Business Service Lines: Overseeing go-to-market (GTM), product, and operational strategies for teams that contribute 10-20% of the company's overall revenue.2. Customer Support & Shared Services: Leading teams focused on delivering exceptional customer satisfaction (CSAT) while driving internal operational efficiency.3. Customer Education & Internal Learning & Development: Guiding teams that manage change initiatives, communications, and employee growth.Additionally, I serve as Chief of Staff to the Chief Operating Officer, orchestrating the organization's critical rhythms and ensuring alignment across functions to drive operational excellence. My role requires not only strategic vision but also a hands-on approach to execution — ensuring that teams are empowered, challenges are mitigated, and results are consistently delivered.

As Chief of Staff to the CCO and a member of Anaplan's ELT (extended leadership team), I work alongside the leadership team to ignite, activate and accelerate the Customer Success organization's strategic priorities. I orchestrate planning, forecasting and reporting for executive leadership and the board of directors; lead executive communications; execute org-wide people engagement strategies; and manage the organization's key operational rhythms

Head of the global customer success strategy & transformation group at Anaplan

Head of the global Customer Operations team of rockstars who drive Customer Success operational excellence

Global Customer Success, Renewal, and Professional Services operations | Strategic programs

Global team lead | Customer Success operational excellence | Field operations | Strategic programs | Tools, systems and processes

Strategic Customer Success offering development | Cross-functional initiatives | Transformation programs

Office of CEO | Strategic growth | Conference keynotes & thought-leadership initiatives | New-market & offering development | Consulting sales, both international and domestic

New business incubation | Platform PM | NPI marketing | National conference execution (YoY growth of 100% for 3 consecutive years) | Change management consulting

Whole-child learning | In-class & virtual lessons | Differentiated & personalized learning | Performance benchmarking

50% US / 50% Brazil-based | Manufacturing data management system launch | Manufacturing plant control system automation | Operator training

Global Manufacturing Executive Vice President Award | Multi-variable energy saving control system implementation | Refinery mass & volume balancing | Maintenance shutdown involvements - inspections, catalyst loading, shift-work | Zero fatality or major safety incident at a hydrotreating unit in charge (previously multiple)

Four-time rotation chemical engineering co-op program in R&D, Project Management, Control Systems and Maintenance Engineering | Splenda manufacturing | Former Johnson & Johnson (McNeil Nutritionals)

Four-time rotation chemical engineering co-op program in R&D, Project Management, Control Systems and Maintenance Engineering | Splenda manufacturing | Former Johnson & Johnson (McNeil Nutritionals)