- Professionally train +10 new servers in company serving policies, proper expedite practices, and key understanding of the CAKE Orderpad System. - Thoroughly prepare the register for every shift and total the correct amount of additional money needed from the bank to operate smoothly.- Responsible for making changes and corrections needed in the online ordering system, as well as in the DoorDash managing system.- Demonstrate a high level of detail when correcting mistakes on the servers’ timesheets.- Schedule and host large parties on a regular basis, as well as prepare and coordinate table assignments collaboratively with other servers regarding both scheduled and non-scheduled groups.- Confidently able to satisfy high volume customers with friendly and knowledgeable support throughout their dining experience.

- Explain details of new menu items, seasonal, and daily specials.- Follow all safety, sanitization, and food handling guidelines.- Deliver food and beverages quickly to customers.- Process payments as credit card transactions, gift cards, or cash transactions.- Aid with online orders as well as take-out orders.

- Distributed invoices, updated accounts, and entered new information into the customer relationship management system.- Handled communications between staff and customers.- Arranged letter and parcel deliveries in collaboration with courier services.- Assisted with organizing physical and digital files for required record-keeping.- Managed incoming and outgoing mail, packages, and faxes.