Responsible for re-platforming client website from one CMS to another, including the following:- Perform gap analysis against existing website; Identify problem areas, improvements to be made- Provide strategic recommendations for new website- Develop more consistent brand identity/style guide to work with existing logo- Restructure web pages & site navigation- Create new website content for all pages- Create new page layouts from template designs- Launch strategy- Ongoing website management & updates- Monitor website traffic, performance, analytics, etcSocial Media & Digital Marketing-Ongoing website management & updates- Monitor website traffic, performance, analytics- Social media management across various channels- Develop short & long-form content, simple graphics and other marketing materials- Create & distribute monthly newsletter- Monitor marketing analytics & insights- Create event flyers- Campaign & fundraising marketing- Provide strategic direction for initiatives that are aligned with company vision

Program Management Responsibilities:- Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives- Manage program and project teams, coordinate and delegate cross-project initiatives- Identify key requirements needed from cross-functional teams and external vendors- Work with other program managers to identify risks and opportunities across multiple projects within the department- Analyze, evaluate, and mitigate program risks, and produce program reports for management and stakeholders--------- E-Commerce Strategist Responsibilities:- Participate in pre-sales commerce opportunities- Participate in conducting end-to-end client business & technology assessment- Lead client discovery for B2B Commerce project initiatives, including preparing pre-discovery assessment, reviewing business needs, cultivating tailored discovery questions, etc- Assess client business needs, perform gap analysis against existing eCommerce platform in order to provide feedback and strategic summary for future phase initiatives- Ecommerce thought leadership activities such as creating relevant articles/blog posts, participating in various B2B/digital eCommerce events such as TUG, participating in various panel discussions/roundtables/webinars as B2B Specialist

Day-to-day project management and delivery responsibilities:- Apply proper methodology and enforcing project standards as the project requires- Create/assist in the execution of project work plans- Change Management- Plan and identify resource needs throughout the project- Actively work with the team to manage work assignments and deliverables- Reviewing deliverables prepared by team before passing to client- Risk Management- Communication Management Client Management Responsibilities:- Manage client stake-holders interactions and sets and manages expectations- Develop lasting relationships with client personnel that foster client loyalty- Communicate effectively with clients to identify needs and evaluate alternative solutions- Continually seek opportunities to increase customer satisfaction and deepen relationships- Create knowledge base of each client's business, organization and objectives

• Responsible for defining, planning, tracking and managing the project through delivery.• Provide direction to cross-functional teams responsible for delivering defined project outputs within time, schedule, budget and project quality criteria.• Ensure adherence to project management methodology practices and reinforce enterprise knowledge management through the collection and communication of lessons learned.• Act as the primary point of contact for both internal and external parties.• Ensure quality standards and metrics are being consistently applied in the implementation of projects.• Be an advocate for positive change and improvement within the organization.

Level 2 Implementation Specialist has the primary responsibility for ensuring the team meets or exceeds the Client's expectations, specifically in the area of deploying our product for the customer. I am the face of the company, along with the Account Manager during the implementation phase.•Maintain highest level of professionalism and leadership as exhibited in Level 1 duties, with expanded knowledge and experience•Advanced setup and troubleshooting of projects, including project customizations and enhancements•Training/on-boarding Level 1 Implementation Specialists•Assisting in development of other key personal through training on platform and integration capabilities•Setup and implementation of ecommerce websites, including payment gateway and ERP integration•Identify shortcomings in clients’ business processes relative to the platform and address, either with development customizations or process changes•Patiently assist customers in adopting a new platform and resolving issues•Provide training on product functionality•Communicate industry trends on common business processes (e.g. shipping/carrier requirements, order fulfillment, user experience, etc.)•Execute test plans and document program/design errors, including researching and identifying possible solutions•Assist Account Managers/Project Managers in identifying risks or delays, managing budgets and timelines

•Setup and implementation of ecommerce websites, including payment gateway and ERP integration•Identify shortcomings in clients’ business processes relative to the platform and address, either with development customizations or process changes•Patiently assist customers in adopting a new platform and resolving issues•Provide training on product functionality•Communicate industry trends on common business processes (e.g. shipping/carrier requirements, order fulfillment, user experience, etc.)•Execute test plans and document program/design errors, including researching and identifying possible solutions•Assist Account Managers/Project Managers in identifying risks or delays, managing budgets and timelines•Manage project tickets/ bug tracking with developer input

•Created test scripts and training manuals for quality assurance and user acceptance testing•Quality assurance testing before project delivery to clients•Assisting the Production Manager with general admin duties