• Defined business rules and feature specs and developed and managed project implementation plans for complex behavior-driven programs netting $150MM in annual revenue for Fortune 500 retailer.• Meet with clients (on-site and remote) to plan and deliver complex digital programs.• Lead regular Technical Team meetings to assess progress and address any questions or challenges regarding projects for Fortune 500 companies.• Work closely with engineers to schedule and track progress on client and product initiatives, from initial feature concept through launch.• Work closely with Dev-Ops team to schedule and track progress on IT and tech debt projects, such as data center maintenance and client system migrations.

• Defined and implemented features required to migrate Fortune 500 retailer onto SaaS software, increasing volume by 400%.• Defined and implemented features for GDPR Compliance.• Built product lifecycle processes and team from the ground up.• Worked with engineers and QA team to ensure bugs were fixed pre-release. This decreased the number of defects in releases by over 50%.• Defined the nature and scope of features by reviewing business rules and writing requirements and user stories.• Delivered all aspects of feature release plan, including internal and client training, webinars and content for product marketing.• Tracked market trends and technologies to determine when to incorporate new solutions into existing product line.• Wrote technical documentation and platform Help Center articles.

• Managed a profitable professional services agency that averaged $2MM in annual revenue.• Maintained all design and production opportunities within Salesforce.• Developed and improved interdepartmental processes within the organization.• Created sales toolkit and services packages for sales and marketing teams.• Assisted with developing marketing content for email newsletters, conferences and company website.

• Built a profitable email and campaign management team and brought all professional services in-house.• Created a standardized process for submitting and delivering email campaigns after several company acquisitions were made.• Developed quality assurance process and department SLAs.

• Supported portfolio of clients on SaaS and Enterprise email platforms.• Provided tier 2 level support of technical issues.• Provided platform training to new users.• Partnered with Account Management team to ensure clients were using features effectively.

Responsible for programming and quality assurance of email campaigns.