• Develop relationships with students, assist them in meeting educational goals and program requirements to prepare them for employment following a workplace injury• Follow up with students daily to monitor progress in self-directed courses and help clarify any course content the student has difficulty understanding• Update student records daily and complete weekly reports documenting students’ progress to be submitted to the Workplace Safety and Insurance Board• Ensure that appropriate accommodations are provided for students who require modifications due to physical, emotional, and/or mental limitations or who have learning disabilities• Work closely with other educators and program coordinators to ensure students’ educational objectives are being met according to program timeline• Complete check-in and registration processes with test takers including confirming and scanning identification, taking photographs, and collecting test takers’ signatures• Ensure test takers’ belongings are secured in assigned lockers, assign individual computer stations, and guide test takers through audio equipment set-up prior to beginning test• Supervise and monitor test takers to ensure that they are not collaborating with others or engaging in any other forms of misconduct during the test

• Assisted members of the public in navigating services available from the Region of Waterloo and from community organizations including Ontario Works, Ontario Disability Support Program, childcare services and subsidy, housing, employment and income support• Greeted members of the public and assisted them in learning about services and benefits available in the community, filling out forms and navigating complex social systems• Provided administrative assistance to individuals and support using computers and office applications

• Assisted customers with requests to schedule propane deliveries and advised of delivery timelines• Advised customers of any actions required to ensure successful delivery pertaining to locked gates, snow removal, and other situational barriers• Advised customers of Superior Propane’s Covid-19 response protocol for interactions with technicians and drivers• Provided information to customers regarding cost of fuel and delivery charges• Communicated with delivery coordinators and service coordinators internally to ensure deliveries were made in a timely fashion and equipment was functioning properly• Immediately dispatched on-call service technicians after regular business hours in the event of potential propane leak emergencies• Sourced immediate fuel deliveries for customers who had run out of fuel resulting in inoperable furnaces and other essential appliances

• Monitored international, expedited, and local freight movements, reported relevant developments to clients while recognizing their individual needs• Utilized specialized database software to create and monitor orders while ensuring freight timelines were met, within budget and billed correctly• Coordinated communications between all relevant parties on a timely basis• Understood recent developments within the industry and reported ondevelopments accordingly while improving current processes to suit client needs and enhance operational competencies• Collaborated with other departments to be able to fully understand every route and the rates associated in order to provide the best customer experience• Dispatched drivers and monitored their movements to ensure adherence to predetermined routes and assisted them with any issues that arose• Communicated and worked effectively within a team environment to ensure operational tasks were completed on schedule

• Completed regularly scheduled data audits to ensure data was complete, clean, and accurate with a high degree of attention to detail• Prepared and generated weekly data reports for submission to management and commercial client base• Cooperated with other teams to make process and efficiency improvements, reduce likelihood of future system errors and delays

• Provided world-class customer service for cable television, high-speed internet, home phone, cellular phone and home security subscribers in a call centre environment• Resolved clients' concerns in a timely manner and proactively followed up with clients when required to avoid unnecessary call backs and ensure client satisfaction• Sold new products and services to grow company revenue and meet clients' telecommunications needs• Provided support to clients during the move process to their new residence and followed up to ensure satisfaction with installation of products• Responded to phone calls, email, text messages and voicemail from customers in a timely manner

• Worked in a fast-paced and dynamic team setting alongside individuals with developmental disabilities serving concession stand patrons during community events