• Strategically created team budgets and tracking of finances, handled travel arrangements, and coordinated weekly field work schedules in alignment with program initiatives • Helped program participants achieve their personal learning and development goals by providing evaluation and feedback regarding performance and engagement, as well as cross cultural mentorship• Assisted in the recruiting and managing of new and prospective program participants through Salesforce and use of social media platforms, which yielded a 50% increase in enrollment from 2019 to 2020• Coordinated 6-month training programs for 60-90 students from over 20 nations in international missions work that focused on promoting diversity and inclusion, team building, leadership, and character development• Led and supervised a diverse team of 11 students on a 10 week outreach to Myanmar and Thailand that provided aid and relief to local people

• Coordinated multiple projects for 4 apartment properties (1200 units) including move-in process, resident requests and follow-up, office administration, renewal sales and leasing process, and community inspections• Maintained excellent cross-team communication with management team, associates, vendors, maintenance, finance and accounting to ensure smooth day-to-day operations • Acted as the first point of contact for all resident interactions on site in order to handle complex issues in a timely manner, maintain company reputation, and ensure community performance was in alignment with budgeted goals• Promoted company culture and employee development by helping to plan and lead quarterly meetings for 35 community managers and associates that aided in learning the company’s core values and policies and procedures• Aided management team in identifying the largest areas of opportunity for client recovery through analysis of Net Promoter Score drivers and implementing customer service action plans• Improved budgeted occupancy by 53% through achieving quarterly resident renewal captures • Trained new hires according to company standards and assisted in recruitment events for new talent

• Advanced customer service skills through maintaining positive relationships with up to 450 guests each night from time of check-in and onward• Led front desk team by delegating tasks and maintaining clear communication with 3-4 members, which ensures a smooth and efficient shift• Problem-solved quickly and effectively as conflicts arise with guests to guarantee customer satisfaction and uphold company reputation measured by positive reviews and management/corporate feedback• Strategized time constraints, special requests, reservations, and walk-ins to maximize business for restaurant

• Inspired learning, leadership, and service by creating customized programs for clients to fit their organization's personal and unique needs • Assisted in planning and coordinating 3-4 day conferences for up to 500 students with curriculum and activities that foster both individual and team growth, which strengthens the students’ ability to work together effectively and cohesively • Facilitated and led team building, group dynamics, accountability, work style and personality workshops and debriefing sessions for groups of 10 to 150 students at once

• Assisted in planning and organizing on-site logistics for Your Day By J & K’s both small and large scale events, which ensured successful events and highly satisfied clients• Carried out multiple event day tasks for supervisors while maintaining a strong degree of friendliness and professionalism throughout events such as weddings, golf tournaments, fashion shows, and proms

• Assisted in putting on large scale non-profit fundraising events by working registration and check-in, set up and take down, handling auction items, and overseeing transition of events• Organized and updated client surveys on a weekly basis• Tracked auction items and kept in contact with regular donors

• Coordinated 15-25 two hour birthday parties each weekend• Made weekly phone calls to party guests to work closely on scheduling, food orders, deposits, guest lists, time constraints, and special needs• Contributed to weekly district conference calls by bringing store improvement and problem solving ideas to upper management