Lindsey Sussman Email and Phone Number
I build and fix healthcare operations to enable scalability and growth. I am a strategic growth operations leader leveraging a passion for healthcare as well as a sales, marketing, and growth background to optimize operational flow, ensure positive culture, and propel performance. As a visionary – yet process-focused – executive, I maximize growth and retention for startups, independent practices, and large-scale organizations by simplifying the complex and applying Fortune 500 best practices from organizations such as UnitedHealth Group and Medco. AREAS OF EXPERTISE:✓ Building and Scaling Operations✓ Vendor/Customer Management✓ Optimizing Operational Flow✓ P&L Leadership and Accountability✓ Compliance | Risk Management✓ Organizational Development Having grown up working in my father’s dental office, I LOVE the business side of healthcare. I am passionate about using my strategic, organizational, and problem-solving skills to streamline every process so that the care providers can focus on the patient experience. Throughout my career, this has consistently improved outcomes and client satisfaction. I consider myself an excellent team builder and motivator inspiring diverse, cross-functional teams who attain outstanding goals. NOTABLE ACHIEVEMENTS:🎯 Transformed operations and culture to ensure scalable growth by establishing knowledge sharing through the creation of training and onboarding infrastructure and curriculum across every business. 🎯 Instilled a data-driven mindset by leading an onshore and offshore team of 40 analysts generating 500+ reports each six-week cycle. 🎯 Led integration following UHG acquisition of Catamaran. Merged two legacy businesses to create new OptumRx, and integrated OptumRx to the Optum environment and shared services functions. 🎯 Nurtured executive relationships with strategic partners and customers such as Walmart, FedEx, GE, LabCorp, McKesson, The State of New Jersey, USI Insurance Services, Independence Blue Cross, and others.OTHER LEADERSHIP COMPETENCIES:Strategic Planning and Execution | Budgeting | Risk Management | Compliance | Program Management | Project Management | Continuous Process Improvement | Stakeholder Management | Contract Negotiation | Vendor Management | Training | Development | Organizational Alignment | New Business Development | Data Analytics | Cross-Functional Team Building | Diversity, Equity, Inclusion (DEI)
Rivia Mind
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Chief Operating OfficerRivia Mind Jan 2024 - PresentNew York, Ny, UsRivia Mind is a multi-state mental healthcare practice founded by two psychiatrists on a mission to set a new standard for quality of care, reliability of service and access to treatment. We offer in-person appointments in New York and telehealth treatment in NY, NJ, CT, MA, FL and expanding. Rivia Mind prioritizes broad access to care by being in-network with most payers, and we are able to schedule patients for appointments within 24-48 hours. Our diverse, multilingual team of 80+ clinicians recognize each individual’s unique circumstances, needs and strengths. Our goal is to provide the most efficient and effective treatment possible through an exceptional patient experience.
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Senior Vice PresidentTruveris Mar 2021 - Dec 2023Wilmington, Delaware, UsTruveris is a digital health company on a mission to drive lower prescription costs and improve human health. A pharmacy benefits procurement and insights technology platform, Truveris is a venture-backed technology startup.As a member of the executive leadership team reporting to the CEO, I spearhead market-facing service teams and analytic delivery teams including Growth Operations, Payer Client Solutions, Channel Partnerships, and Insights. I also lead and hold P&L ownership of the Life Sciences organization, including sales. -
Vice President, Client Management - OptumrxUnitedhealth Group Apr 2019 - Mar 2021UsI initially joined Catamaran, which merged with OptumRx, UHG’s PBM business and part of its Optum health services unit, in 2015. I drove P&L for the commercial employer client management organization, representing 300+ clients, 3.3 million covered lives, and $2.4B annual revenue. Here, I directed a team of 60 across the U.S., including Puerto Rico.◉ Negotiated complex financial and contractual terms and executed renewals with key Fortune 100 clients.◉ Consistently attained client retention in 90-percentile range and exceeded satisfaction and growth goals. -
Vice President, Growth Management - OptumrxUnitedhealth Group Sep 2017 - Apr 2019UsIn a strategy and operations role, I led growth management, strategic planning, and competitive intelligence for Optum Rx’s Sales and Client Management organization. I drove data-focused performance management at the organizational and individual levels for 500+ team members.◉ Streamlined go-to-market strategic planning and long-range planning efforts across OptumRx.◉ Formed a companywide competitive intelligence team and processes to ensure efficient gathering and sharing of actionable information to team members and partners.
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Vice President, Sales Management - OptumrxUnitedhealth Group Jun 2016 - Sep 2017UsIn my early years at UHG/OptumRx, I built and spearheaded the sales operations team of eight and a world-class go-to-market department supporting sales.◉ Empowered OptumRx sales organization to achieve 180% of revenue goal (2016). Supported new business sales team members and managed 2K+ RFPs annually.◉ Oversaw project to assess the industry’s largest, multibillion-dollar deals, specifically states and health plans.◉ Drove post-merger integration following UHG acquisition of Catamaran. Developed strategy and plan for sales and client integration. Defined business processes, messaging, and organizational structure.
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Senior Director, Sales Management - OptumrxUnitedhealth Group Mar 2015 - Jun 2016Us
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Director, Account Management - CatamaranUnitedhealth Group Jul 2014 - Mar 2015Us
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Marketing Director - Formally VitalsSapphire Digital, Part Of Zelis 2012 - 2013Bedminster, New Jersey, UsI joined Vitals, an online healthcare startup leading the market with a digital health platform powered by predictive analytics. Vitals was acquired by WebMD in 2018 and rebranded as Sapphire Digital. Sapphire Digital was acquired by Zelis in 2021.In this role, I partnered with the president to establish a B2B business arm within the B2C company. I held operational leadership for the B2B business.◉ Developed and launched B2B company and marketed into health plans. ◉ Designed and executed GTM plan and launch of Vitals’ Health Plan division. Identified and developed sales universe, value proposition, key messaging, email campaigns, thought leadership pieces, and webinars. Created CRM to support processes and sales oversight.◉ Achieved 150% of bookings goal (1Q14) and met all deliverables within six months. -
National Account Executive – Medco Health SolutionsExpress Scripts 2006 - 2012St. Louis, Mo, Us -
Account Manager – Medco Health SolutionsExpress Scripts 2004 - 2006St. Louis, Mo, Us
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Senior Account Coordinator – Medco Health SolutionsExpress Scripts 2003 - 2004St. Louis, Mo, Us
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Account Coordinator – Merck MedcoExpress Scripts 2001 - 2003St. Louis, Mo, Us
Lindsey Sussman Education Details
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Franklin & Marshall CollegeBusiness Administration
Frequently Asked Questions about Lindsey Sussman
What company does Lindsey Sussman work for?
Lindsey Sussman works for Rivia Mind
What is Lindsey Sussman's role at the current company?
Lindsey Sussman's current role is Healthcare Industry Operations Executive simplifying the complex and applying Fortune 500 best practices from organizations such as UHG/Optum and Medco | Operations Transformation | Healthcare Technology.
What schools did Lindsey Sussman attend?
Lindsey Sussman attended Franklin & Marshall College.
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