Whether you're an alumnus, student or friend planning a special occasion, we're here to exceed your event planning needs. With our elegant setting, convenient location and technical infrastructure, the Riggs Alumni Center is your ideal event venue for your next meeting, conference, or reception. We also love to host bridal showers, baby showers, and birthday parties!

Oversee all facets of sales, customer service and the patron experience for a more than 200,000 square foot performing arts venue with three distinct theater spaces seating 1,400 guests. Direct Outbound and Inbound sales teams towards $4 million subscription and $5.5 million single ticket goals. Coordinate Group Sales strategy and marketing in $1 million season sales goal. Oversee sales and operational execution of special events and space rentals with net revenue goal of $500,000. Manage partner vendor (parking, cafe/concessions) relationships and sales/operational efforts with additional $1 million in earned revenue stream. Coordinate security team, accessibility programs and all front of house operations including volunteer ushers, house managers and gift bar. Worked on Web Redesign Committee for a complete $400,000 redesign of the company website andpurchase path; integrating functions of Episerver and TNEW. Negotiated, organized and oversaw launch and continued maintenance of GalaPro, a personal device closed caption system operating on vocal recognition. Arena Stage was the first D.C. theater to provide these services and the first multi-theater venue in the country. Increased overall Group Sales Revenue by more than 50% with height of 1.3 million in sales. Launched new café concept with partner Ridgewell’s Catering. Increased parking revenue more than $80,000 in one season.

 Direct Front of House operations including usher core of 1,400. Conceptualized, assisted inimplementation and maintain efficient use of NSCAN devices and online scheduling and exchange system for ushers through TNEW. Direct Single and Subscription Sales team of 15 to meet all financial and customer service goals forcompany with $20 million operating budget including season, package, campaign and promotional building in Tessitura. Coordinate all Web and In-House Sales, up-selling, cross-selling, marketing & telemarketing effort tracking. Assisted in the creation of Tessitura custom marketing and reporting for Communications & SalesDepartments. Provide Tessitura support to and oversee the use of database by the marketing, education, event rentals, telemarketing and audience services departments while working closely with Development andInformation Systems teams to meet company goals. Direct Group Sales in marketing and outreach efforts to successfully reach $1 million season revenue goal. Worked with internal DBA to create seat maps, liability reports and contracts through Tessitura. Staffing, quality training, oversee creation and maintenance of training materials. Conceptualized Event Rental payments system utilizing packages and fees. Assisted in creation of Camp and special programs registration utilizing custom constituent tabs, recipients and surveys.

 Assist Director of Audience Services in the seamless operations of single and subscription ticket sales while ensuring that all departmental financial goals were met for over 3 million dollars in ticket, parking, café sales and donations. Season performance and package building, promotional codes. Hiring and training of sales staff including telemarketing, donation asks, up-selling and cross-selling. Coordination with third party vendors on promotions and maintenance of inventory, call management, daily Tessitura reports, closeouts and customer service.

 Orchestrated position definition as a new role which included fielding accessibility complaints and needswith a new building and setting up an Accessibility community round table. Coordinated Sign Interpretation program, Audio Description services, script loan program, assistedlistening device maintenance, formatting of large print programs, braille and open caption scripts.

 Provide operational support for the Group Sales department: including generating contracts, reports,tracking and processing payments, coordinating group package sales and customer service. Research, contact and develop relationships with potential new groups. Identify and cultivate partnerships with community organizations that would benefit from an affiliation with Arena, including fundraising organizations and the coordination of special events for such groups. Responsible for providing theater ticketing inbound and outbound sales and customer service. Assist in database cleanup during conversion from ProVenue to Tessitura.

 Developed new system for coordinating usher core of 350 volunteers. Responsible for hiring, training, and scheduling House Managers and Assistants. Plan and purchase all concessions and gift bar merchandise. Handle Front of House operations for Main Stage season and rentals on four stages, including HouseManagement (hiring training and scheduling), purchasing and vendor relations for concessions,merchandise and parking. Developed new system through ticketing software for coordinating usher core of 350 volunteers.

 Work with leads to promote and book productions while acting as assistant to President and FounderSteve Love.