Lindsay Gagnon Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Lead and supervise front of house team (servers, hosts, bartenders) to ensure smooth operations and exceptional customer service.
• Manage daily service operations, including seating arrangements, food and beverage service, and POS system oversight.
• Train, develop, and support team members, ensuring compliance with service standards and company policies.
• Address customer concerns, resolve service issues, and maintain a welcoming atmosphere.
• Assess staffing needs during shifts to ensure proper coverage and release team members when business demand decreases.
• Oversee inventory management for beverages and supplies, coordinating orders as needed.

Toronto, Ontario, Canada

• Set up and manage the bar from the ground up, including inventory management, ordering supplies, and menu development.
• Oversee daily operations of the bar, ensuring a smooth and efficient service during performances.
• Hire, supervise, train, and work alongside bar staff, ensuring compliance with health and safety regulations.
• Actively participate in bartending shifts with the team, especially during peak hours, to maintain service efficiency and support staff.
• Monitor stock levels and handle restocking to prevent shortages.
• Connect with beer and liquor distributors to ensure consistent stock availability and place orders for inventory.

Toronto, Ontario, Canada

• Prepare alcoholic cocktails and mocktails
• Serve a variety of beer, wine, and snacks
• Make menu recommendations and personalize options to suit patrons tastes
• Maintain a clean and organized bar space providing excellent customer service,
• Handle transactions using POS and Square systems

Hamilton, Ontario, Canada

• Operate standalone and full bar stations serving beers, cider, mixed drinks, and water to patrons.
• Managed beverage inventory, ensuring stock levels were adequate and accurately recorded.
• Maintained beverages at optimal temperatures for customer satisfaction.
• Handled digital payment transactions efficiently using a mobile interact machine.
• Provided excellent customer service in a fast-paced, high-volume environment.
• Ensured compliance with all health and safety regulations.

Hamilton, Ontario, Canada

• Create, curate and manage content across social media platforms to engage customer base and enhance brand visibility and sales.
• Design graphics for posts advertising events, products and general company material.
• Respond to customer comments and inquiries regarding brands, events and general information

Hamilton, Ontario, Canada

• Serve patrons draft beer from our craft brew options
• Answer questions and make recommendations based on customer tastes
• Label, package and sell canned retail beer
• Change kegs, maintain functionality and cleanliness of draft system
• Operate POS system, balance and lock down till
• Perform opening & closing duties

Brantford, Ontario, Canada

• Receive food and beverage orders from dining room customers and bar patrons
• Delivered appetizers, meals & drinks, prepared select sides & desserts
• Prepared alcoholic & non-alcoholic beverages for table customers and bar patrons
• Operated POS system, processed bills, cash & card payments

Hamilton, Ontario, Canada

• Bartender / Lounge ManagerHomewood Suites by Hilton - Hamilton, ONJune 2022 to September 2022
• Managed lounge area, including seating arrangements, ambiance and overall guest experience
• Setup bar for operation and secured bar at closing, ensuring all tasks completed
• Tended to the requests, needs & tastes of hotel guests, provided information and answered questions about hotel and local area
• Mixed & served cocktails, poured wines, beers and non-alcoholic drinks according to customer preferences
• Cooked small bar meals & desserts using hotel kitchen facilities, prepared daily lunches for VIP guests

Tillsonburg, Ontario, Canada

• Served large formal and informal events including weddings, business galas and music performances
• Prepared & served alcoholic beverages; wines, cocktails, spirits, bottled and draft beer.
• Prepared banquet rooms for events, including personalized decor as defined by guests and event themes..
• Processed event packages and bills, handled deposits and payments

Tillsonburg, Ontario, Canada

• Key Holder - locked down building each night, monitored premise and guest security.
• Greeted and assisted guests, manage reservations, handled check-ins/check-outs, and addressed guest inquiries and complaints.
• Oversaw & assisted withbdaily operations of the hotel, including housekeeping, maintenance, and front desk activities.
• Answered inquiries pertaining to hotel service, directions, local shopping, dining & entertainment.
• Fostered positive relationships with guests, respond to feedback, resolved occupants’ concerns, and ensure a high level of customer satisfaction.
• Fulfilled personalized requests for special guests, including custom room decorations, complimentary extras or exclusive service and amenities.

Tillsonburg, Ontario, Canada

• Designed written & graphic content for business website, maintained updates
• Produced photography for ads & web content
• Developed social media pages on Facebook & Instagram
• Created and regularly posted updates and advertisements
• Designed company graphics and logos for both digital & print ads
• Responded to user comments, inquiries & complaints online

Toronto, Ontario, Canada

• Received orders from patrons & talent for food or beverages.
• Served wine, cocktails, beer and meals.
• Checked with customers during show to ensure satisfaction.
• Tended to needs of talent before, during & after show, ensuring they are prioritized
• Operated POS, managed tabs, processed bills and handled digital & cash transactions