Lindsay Gagnon Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Lead and supervise front of house team (servers, hosts, bartenders) to ensure smooth operations and exceptional customer service. • Manage daily service operations, including seating arrangements, food and beverage service, and POS system oversight. • Train, develop, and support team members, ensuring compliance with service standards and company policies. • Address customer concerns, resolve service issues, and maintain a welcoming atmosphere. • Assess staffing needs during shifts to ensure proper coverage and release team members when business demand decreases.• Oversee inventory management for beverages and supplies, coordinating orders as needed. • Monitor cash handling, perform shift reconciliations, and ensure accuracy in transactions. • Ensure compliance with health, safety, and sanitation regulations. • Conduct opening and closing procedures, including unlocking/locking the venue, securing cash deposits, and completing end-of-day financial reports.

Toronto, Ontario, Canada

• Set up and manage the bar from the ground up, including inventory management, ordering supplies, and menu development.• Oversee daily operations of the bar, ensuring a smooth and efficient service during performances.• Hire, supervise, train, and work alongside bar staff, ensuring compliance with health and safety regulations.• Actively participate in bartending shifts with the team, especially during peak hours, to maintain service efficiency and support staff.• Monitor stock levels and handle restocking to prevent shortages.• Connect with beer and liquor distributors to ensure consistent stock availability and place orders for inventory.• Handle debit, credit transactions, and daily reconciliation of sales.• Assist with bartending for the duration of the show’s run, providing hands-on support.• Provide excellent customer service to patrons, including recommending beverages and ensuring a welcoming atmosphere.• Manage scheduling and staff shifts to align with performance times.• Ensure compliance with all liquor laws and maintain a clean and organized bar area.

Toronto, Ontario, Canada

• Prepare alcoholic cocktails and mocktails • Serve a variety of beer, wine, and snacks • Make menu recommendations and personalize options to suit patrons tastes • Maintain a clean and organized bar space providing excellent customer service, • Handle transactions using POS and Square systems

Hamilton, Ontario, Canada

• Operate standalone and full bar stations serving beers, cider, mixed drinks, and water to patrons.• Managed beverage inventory, ensuring stock levels were adequate and accurately recorded.• Maintained beverages at optimal temperatures for customer satisfaction.• Handled digital payment transactions efficiently using a mobile interact machine.• Provided excellent customer service in a fast-paced, high-volume environment.• Ensured compliance with all health and safety regulations.• Maintained cleanliness and organization of the bar area.

Hamilton, Ontario, Canada

• Create, curate and manage content across social media platforms to engage customer base and enhance brand visibility and sales. • Design graphics for posts advertising events, products and general company material.• Respond to customer comments and inquiries regarding brands, events and general information

Hamilton, Ontario, Canada

• Serve patrons draft beer from our craft brew options • Answer questions and make recommendations based on customer tastes • Label, package and sell canned retail beer • Change kegs, maintain functionality and cleanliness of draft system • Operate POS system, balance and lock down till • Perform opening & closing duties

Brantford, Ontario, Canada

• Receive food and beverage orders from dining room customers and bar patrons • Delivered appetizers, meals & drinks, prepared select sides & desserts • Prepared alcoholic & non-alcoholic beverages for table customers and bar patrons • Operated POS system, processed bills, cash & card payments

Hamilton, Ontario, Canada

Bartender / Lounge ManagerHomewood Suites by Hilton - Hamilton, ONJune 2022 to September 2022 • Managed lounge area, including seating arrangements, ambiance and overall guest experience • Setup bar for operation and secured bar at closing, ensuring all tasks completed • Tended to the requests, needs & tastes of hotel guests, provided information and answered questions about hotel and local area • Mixed & served cocktails, poured wines, beers and non-alcoholic drinks according to customer preferences • Cooked small bar meals & desserts using hotel kitchen facilities, prepared daily lunches for VIP guests • Process cash and card transactions, managed tabs and balanced register at the end of shift • Maintained welcoming atmosphere within lounge, handled conflicts and resolved any disorder among guests

Tillsonburg, Ontario, Canada

• Served large formal and informal events including weddings, business galas and music performances • Prepared & served alcoholic beverages; wines, cocktails, spirits, bottled and draft beer. • Prepared banquet rooms for events, including personalized decor as defined by guests and event themes.. • Processed event packages and bills, handled deposits and payments

Tillsonburg, Ontario, Canada

• Key Holder - locked down building each night, monitored premise and guest security. • Greeted and assisted guests, manage reservations, handled check-ins/check-outs, and addressed guest inquiries and complaints. • Oversaw & assisted withbdaily operations of the hotel, including housekeeping, maintenance, and front desk activities. • Answered inquiries pertaining to hotel service, directions, local shopping, dining & entertainment. • Fostered positive relationships with guests, respond to feedback, resolved occupants’ concerns, and ensure a high level of customer satisfaction. • Fulfilled personalized requests for special guests, including custom room decorations, complimentary extras or exclusive service and amenities. • Monitored staff efficiency and adherence to facility's policies.

Tillsonburg, Ontario, Canada

• Designed written & graphic content for business website, maintained updates• Produced photography for ads & web content• Developed social media pages on Facebook & Instagram• Created and regularly posted updates and advertisements• Designed company graphics and logos for both digital & print ads• Responded to user comments, inquiries & complaints online

Toronto, Ontario, Canada

• Received orders from patrons & talent for food or beverages. • Served wine, cocktails, beer and meals. • Checked with customers during show to ensure satisfaction. • Tended to needs of talent before, during & after show, ensuring they are prioritized• Operated POS, managed tabs, processed bills and handled digital & cash transactions