Lindsi Cockerham Email & Phone Number

Mid-Atlantic

• Provides on-site clinical consultation and guidance to physicians and operating room personnel during image- guidance surgery
• Conducts training programs with the operating room and radiology staff
• Establishes strong relations with key stakeholders to drive utilization of Brainlab products
• Identifies opportunities to strategically expand Brainlab product portfolio to the greater Richmond area

• Acted as the primary liaison for 10 accounts to provide effective communication that ensured customer satisfaction
• Resolved technical issues in a timely manner with creative problem solving techniques
• Educated physicians and operating room staff on the use of image-guided equipment and software
• Maintained relations with Regional Director, Area Account Manager, Regional Support Manager, and SeniorApplication Consultant to push upgrade sales and accomplish key objectives for accounts

• Provided comprehensive SOLIDWORKS technical support and training to engineering clients
• Identified client’s software and design problems to provide effective solutions
• Worked efficiently to manage multiple client cases and resolve 90% of reported issues within 72 hours
• Assisted in training new employees on the daily operations, including documenting cases in NetSuite, using toolsand techniques in SOLIDWORKS, and software troubleshooting

• Train new employees on the basic operation of the restaurant, customer service, as well as techniques to increase sales and manage high volume business.
• Exceed restaurant sales goals of $800 per shift and provide excellent customer service.
• Worked 30 hours a week all while completing undergrad as a full-time student

Richmond, Virginia Area

• Applied academic knowledge of design engineering, human factors engineering, and 3D design and printing in a clinical setting.
• Collaborated with other clinicians throughout the assessment, design, implementation, and follow-up processes in patient care.
• Designed and fabricated or modified assistive technology (AT) to create a personalized product that improved the patient’s quality of life.
• Produced a bill of materials and thoroughly documented newly-designed devices.
• Assembled and modified wheelchairs based on patients’ needs, and supplied patients with alternative access methods if necessary.
• Informed patients about various environmental control units and computer access methods, and helped patients troubleshoot and fix computer software and other AT device issues.