Lindy Bascom Email & Phone Number

Seattle, Washington, United States

Seattle

Austin, Texas Metropolitan Area

-Assisted in the start up of a luxury rental home in Austin, TX. -Coordinated the removal of owner furniture as well as installation, furnishing shipments/placement, vendor management, inventory, multiple photo shoots for listing and listing descriptions- Analyzed data of days/nights rented as well as pricing of home

- Communicated effectively and efficiently with all stakeholders to transition operational details and critical information during crew swaps and employee handovers - Utilized empathy and tact to handle disruptive passengers and provided personal support to all clients by answering questions and providing several check-ins during flight- Submitted analytic reports concerning flight incidents or fatigue reports

Austin, Texas, United States

- Provided exceptional client care by assisting surgeons with all operations, communication, and procedures and being the patient’s point of contact- Organized the surgery center to optimize all paperwork being filed properly and efficiently- Professionally de-escalated customer complaints, resolving issues in a timely and friendly manner - Helped with scheduling, received payments, and prepared end-of-day reports- On-boarded two new Front Desk Coordinators, including all training and orientation- Tracked and maintained office subscriptions, logins, and tools as necessary

- Spoke in front of hundreds of guests to relay all information relating to child related activates around the ship- Knowledgeable about entire ship wide running's/ activities to be able to answer any question a guest may have - Worked with Crew and passengers from over 80 Nationalities - Ran the front desk of the nursery; handled registrations, gathering all information on each child in order to ensure their safety while in care, made/cancelled reservations while ensured the center stayed within ratio, answering phone calls, billing each family appropriately, filling out all paper work required, taking inventory of the space and conveying all items needed to shoreside- Assisted in running the floor inside the nursery to ensure safety for the children, ensuring all instructions are being followed by caretakers, and ensuring all actions are being recorded in each child's tracking system- Collaborated and creating tracking system that the Nursery still uses to this day fleet wide - Worked closely with all mangers to assist in making sure all operations are running smoothly- Assisted in brainstorming more effective practices within the Nursery - Assisted any disgruntled or upset guest making sure to use the LAST method. Also used empathy, compassion, active listening, and sincerity to ensure the guest left happy and understood

Romania/ The Netherlands

Nashville, Tennessee, United States

Assisted family with 2 children ( 4mo, 3 yrs)Organized fun and enriching activities/ playdates that enhanced children's physical, emotional and social well-beingSafely transported children to and from school, sports, doctors visits, music and therapy lessonsHelped children complete school and speech therapy homeworkWorked with parents to develop and implement discipline programs to promote positive behavior