Customer Support for Sales Support

Installation - Customer Service Executive- Assisting in customer service line by arranging & engaging with Installer on the daily schedule- Arrange on daily installation schedule with plan schedule ahead.- Assisting customer with general inquiries & billing inquiries when needed.

In March 2016, I was highly promoted from Executive to Team Leads and to handle all installation for the Fiber.

Handling inbounds calls and also outgoing callsHandle inquiries on technical issue regarding new product and packages Maintain good relationship with customerMay 2014 - Mainly handle admin which relates only order input and email with customers & internal staff. Maintain SLA of timeframe in reply and attend to each email respond.

Promoted from Online Social Media to Business Support Department Manage daily operation of Business Support with reseller.Manage attendance and performance of team membersManage aging report, SLA and OLA in continuous achieve goalsConduct and arrange training for staff when required Evaluate team member's performance based on KPI. Coach the team members towards archiving their KPIHandles exceptional complaints and prepare a report for tracking purpose.

Handling mainly on social media ie: Facebook Twitter , Government Portal & Chat room discussion with customersHandling Tribunal Government which relates from customer to TribunalAssist team leader in reports and manage team when team leads is away or not available.

Handling Inbound calls and also outgoing callsHandle inquiries on technical issue L1 regarding new product and packagesMaintain good relationship with customers Being placd under QA department for temporary 3'months.

Internship 3 months in related with Hotel & TourismWork as team player in reservation department Handling inbounds calls and outgoing calls for all reservation made by guest to hotel.Ensure satisfaction of patrons that visit the hotel.Provide support to colleague & customers internal & external.Maintain good relationship with guest.