More than 15 years of experience as a business & marketing professional, with a wide repertoire of applicable skills & competencies. Industry experience in media, publishing, marketing/advertising, social service and education. Passion in discovering consumer insights and motivations through research and data analytics and translating them into meaningful and actionable strategies for businesses and brands. Passionate about studying and identifying gaps in business processes, finding solutions to make improvements to them. A strong believer in continuous learning and skills upgrading to meet the challenging environment.Technology Literacy• Salesforce Certified Administrator. Salesforce Trailhead Profile: https://trailblazer.me/id/lindyng• 6-month hands-on experience in CRM Software Salesforce.com Administration, Salesforce Sales Cloud, Service Cloud, Marketing Cloud & Tableau Data Visualization Tools. Completed 2 Super badges: Business Administration Specialist and Lightning Experience Reports & Dashboards Specialist• Configuration and Setup of custom objects, fields, business reports and dashboards. Data Management using data loader and import wizard tools. Build Business Automation (Workflow Rules/Process Builder/Assignment Rules/Escalation Rules/Auto-response Rules/Flow Builder)• SPH - Involved in Users’ Requirements Gathering in the implementation of new system, UAT, Training Manual Documentation, Troubleshooting, System Support to users, Configuration and creation of user records• Digital Tools: MS Office. Website design (Wix/Wordpress), Design (Canva) & Social Media Platform ManagementDigital MarketingDevise digital marketing strategies and lead the team through digital transformation. Proposed tech solutions to help improve productivity and business processesBusiness & Data AnalysisData management, analysis and reporting. In this role, I gather users’ requirements and work with IT department to generate the data reports to meet the users’ data needs to support strategic decisions.