Manage Go/No-Go readiness dashboard including required follow ups, meetings, scheduled and ad-hoc reports. Schedule and lead defect triage meetings, prepare materials for scheduled meetings.Liaison with IT, technical support and subject matter experts to resolve business processes.Provide status reports to respective team leads including UAT, IT and SME's.Daily review of defects, determine severity and priority as well act expediently and efficiently at all times.

Results-oriented Bilingual (French/English) Customer Relations & Account Management Professional with a proven ability to drive teams to meet or exceed highly challenging customer satisfaction and profit generation targets. Possess enhanced skills in developing and monitoring business process improvement tools including performance scorecards, SAP system manuals, and cash flow management tactics (EFT, bank transfers). Developed relationships with key CPG and retail stakeholders throughout a 15+ year progressive career in diverse aspects of the industry spanning Finance (Credit & Accounts Receivable), Operations (Order Management), Sales/Logistics (Supply Chain) Customer Relations and Account Management.

Responsible for development of measurement tools to facilitate assessment of corporate cash flow performance. Oversaw a broad area encompassing accounts receivable, registration of PPSA, reporting, forecasting, planning and implementation of operations efficiencies.