Line Bernad-Jensen Email & Phone Number

Vienna, Austria

Vienna, Austria

• Manage a portfolio of Enterprise customers, overseeing their support, onboarding, renewal, cross and upselling throughout their customer lifecycle.• Manage a team of 4, developing and supporting them through the change from customer success to account management. Including territory planning, sales processes and techniques, forecasting, goal setting and achievements, etc.• New business sales and supporting the Account Executive teams, End-to-End consultative sales for new and existing customers. Perform needs-based discovery calls, negotiations, and detailed success plans.• Consultative work, including creating workflows, adapting out solution to the customers’ needs and perfecting use cases.

Vienna, Austria

- Hired, onboarded and grew several team members for the Enterprise team.- Handled escalations from my team members with ease to try and find a fair solution for all parites.- Set up several engagement and onboarding strategies to strengthen the collaboration with customers and increase retention rate, including a workshop format, which increased ARR (annual recurring revenue) and adoption.- Managed all data for my team including creating reports to give the team an overview over their portfolio together with the head of customer success.- Strengthen cross-collaboration between customer success and other departments including product, engineering and quality assurance.- Helped implement a new CRM tool which was more accommating for customer success employees.Including also still having responsibilities from being a customer success manager:- Managed a portfolio of 40 Enterprise customers, including being in charge of onboarding, customer service and support.- Building long-term relationships, finding growth opportunities and renewing contracts.- Overachieved my targets for additional ARR (annual recurring revenue) and retention.- Worked as the main point of contact for all enterprise customers and Meister, including feature requests, building use cases and escalating support matters with engineers.- Investigated all technical matters deeply to be able to escalate these internally.- Worked closely with data and KPIs to ensure customer satisfaction and finding ROI (return on investments) for clients.- Supported in finding the ICP (ideal character profile) and target industries for the company.- Participated and excellent in tickets on the side to support the support team.

Vienna, Austria

- Managed a portfolio of 80 Enterprise customers, including being in charge of onboarding, customer service and support.- Building long-term relationships, finding growth opportunities and renewing contracts.- Overachieved my targets for additional ARR (annual recurring revenue) and retention.- Worked as the main point of contact for all enterprise customers and Meister, including feature requests, building use cases and escalating support matters with engineers.- Investigated all technical matters deeply to be able to escalate these internally.- Worked closely with data and KPIs to ensure customer satisfaction and finding ROI (return on investments) for clients.- Supported in finding the ICP (ideal character profile) and target industries for the company.- Participated and excellent in tickets on the side to support the support team.

Vienna, Austria

• Onboarded and performed technical set-up of new customers.• In charge of expanding to the German market and acquire new partners internationally.• Held sales presentations remote and in person to generate new customers.• Provided superb technical support during sales, set-up and the entire customer lifecycle.

Vienna, Austria

2018: Designed logo, banners, business cards, etc. for Cykelsmeden Frederiks in Denmark.2015: Designed t-shirt for PacBest Province of Midwestern University, USA.2013-2016: Designed, coded and administered international online forums, the longest which were active for over 2 years.

Vienna, Austria

Volunteering in German for start-up Brotpiloten Wien, who sells day old bread at markets.- Selling bread at markets- Participated in brainstorms on how to make the start-up grow- Participated in awareness and marketing events

Skagen, Denmark

Responsibilities included but were not limited to:- Managing employees- Servicing customers- Serving food and drinks- Resolve and support in pressed situation with guests- Making sure every customers leaves satisfied- Being the manager on big nights with up to 200+ guests- Communicating with Danes, Swedes and Norwegians as well as Germans, Swiss people and other vacationers in their respective languages limited to Danish/Swedish/Norwegian, English & German

Herning, Denmark

Responsibilities included but were not limited to:- Servicing customers- Serving food and drinks- Cleaning- Replenishing stock- Resolve and support in pressed situation with guests- Making sure every customers leaves satisfied

Herning, Denmark

Transcribed interviews in Danish on a project organised by Professor Børge Obel, Director of ICOA, and Elena Shulzhenko, previous postdoc at AU Herning and in association with ICOA. The project was back then under the working title "Incentive systems, work motivation and standardised care pathways in hospitals".

Viborg, Denmark

Responsibilities included, but were not limited to:- Servicing customers- Handling the cashier- Storage organizing and unpacking goods- Cleaning- Phone services

Frederiks, Denmark

Job responsibilities included, but were not limited to:- Picking up the phone- Organising the appointment book- Cleaning- Customer interaction- Washing hair & mixing hair colors- Stocking up the merchandise.

Master Of Science (M.Sc.), Socio-Ecological Economics And Policy

Specialised on Social Policy and Demographics

Semester Abroad, International Business

Apart from classes supporting my bachelor education at Aarhus University, I took elective classes such as Social Policy and Sustainable.

Bachelor Of Science, Business Administration And Economics

Hhx, Business Economics, Marketing & Innovation

Danish Municipal Primary And Lower Secondary School