Linette Cruz Gonzalez Email and Phone Number

• Facilitate Market and Company Data Reports to for customer training and demonstrations to improve overall Product knowledge. • Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved while developing strong operational process and performance with the customers.• Maintain customer base by facilitating market research to formulate brand strategies.• Boosted 90% client satisfaction ratings by actively listening and resolving customer’s comments and concerns• Monitor inventory and analyze requirements to develop strategies to achieve desired delivery times or product alternatives.• Coordinates with customers to determine product needs in the event of backordered product—requesting expedites when necessary• Audit customer transactions daily and provided issue resolution.• Main Point of contact for order status for requestors, and supply-chain related queries to procurement.• Track and evaluate customer pain points and provide customer resolution.• Manage multiple Cardinal and Customer reports: E.g., Usage, Age Due – In, Allocation, Conversion Report, and resolution reports among others.• Resolve accounts payable/disputes and shipping discrepancies.• Manage and Maintain customer relations at a Headquarters level, as well as with 54 individual U.S Air Force Medical Treatment Facilities in CONUS, EUCOM, CENTCOM, and PACAF.• Coordinate with the United States Air Force Prime Vendor Program Manager in Support US Air Force Logistics Headquarters with cross-reference analysis.• Lead monthly meetings with Cardinal Health Leadership (MGR/VP) and the Air Force Prime Vendor Program Manager.• Support after-hours' issues for customers outside the Continental U.S E.g., EUCOM and PACAF.• Communicated with customers to resolve past-due balances and documented Accounts Receivable activities.• Utilize SAP, CRM, Sales force, and Cardinal market.

• Analyzed and verified vouchers, purchase orders, and subsidiary ledgers.• Produced quarterly financial reports outlining financial data to assist with making strategic plans and operational decisions.• Analyzed financial information related to payroll, operational expenses, professional service contracts, and equipment contracts to examine business needs.• Audited financial records to verify that funds were appropriately allocated while executed over 3mil.• Verified funding availability and made corrective actions before financially approving financial transactions.• Provided contract detail knowledge, schedules, procurements instructions procedures, travel regulations, commercial practices, and terminology.• Validated services performed and certified payment for services, payroll, and equipment purchases for over 10 mil.• Examined the adequacy of documentation for justification of vouchers, invoices, claims, and other requests for payments for goods and services provided to or by the government.

• Obtained and coordinated materials required to meet contract objectives.• Monitored inventory levels and provided suggestions on inventory parameters (e.g., safety stock, forecast, etc.)• Ensured timely processing of customer orders and customer access to product, account, and order information.• Coordinated cross departments training to build successful logistics solutions.• Provided work processes improvements while implementing changes.• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.• Supervised arrangement of raw materials storage. Ensuring effective customer requirements, accuracy of inventory, and the disposal of unserviceable or damaged items.• Point of contact for customer problems or questions concerning supply support.• Analyzing material status in Business Objects (BO) to identify back-ordered items that will not support production jobs as scheduled.• Handled customer complaints concerning the non-receipt, partial receipt, incorrect items, or other discrepancies.• Tracked ECAT purchases for $3 mil, and in FY19 with the current amount of $600k.• Maintained an effective correlation with contract and purchase departments to resolve problems areas in the purchase or delivery of ECAT and Central processing distribution (CPD) items.• Initiated measures to research and Resolve customer-raised issues problems by applying regulations, precedent actions, and other general guidelines.

• Reviewed computerized data output and verified it with manual data.• Maintained ledgers, budget information, verified funding, and consolidated accounts.• Examined, verified, and maintained, as well as reconciled accounts and accounting data to contractual obligations. Recuperated more than 450k while performing such duties.• Rendered all budgetary and accounting functions in support of budget analysis and operation target (OPTAR) administration, including budget formulation, monitoring transactions and tracking expenditures.• Researched, Coordinated, corrected, and executed accounting corrections transaction in Standard Accounting Reconciliation System-Field Level.• Trained new team members in the fiscal department with their daily duties involving payroll, travel, depreciation, refunds, and maintaining files for audit readiness.EDUCATION:

Responsible for providing highest level of Suburb customer service to customers while providing accurate information and resolving the customers issues. Coordinated and implemented distribution of credit card disbursement adjustments and credits that would follow purchase card policies providing financial reports explanations. Coordinated resolution of problems such as rejection of credit card, payment issues, interest accessed by the bank, and account problems to better improve service to the customer. Tracked fund distribution for lost allocated payments and corrected erroneous entries by the system and provided budget friendly payment options in accordance to guidance and organization mission. Prepared, performed Audits on Citibank commercial card. Analyzed, approved and denied procurement request from customers.Overviewed and input transactions for a variety of accounting sources such as billing statements while utilizing electronic accounts payable system to pay invoices while provided training to new employees on system and policy updates for customer support.