Business Development Manager
Current• Serves as main point of contact between clients and IEM operations.• Provides end-to-end management oversight for the execution of timely, first-class Customer Operations, Budget Administration, Customer Service and lead Complex Negotiations.• Works with clients to Optimize/ Improve/ Reduce Cycle Time/ Improve Quality/ and Provide Excellent Customer Service.• Provides overall coordination, accountability, and administrative oversight to staff in other assigned roles ensuring… Show more • Serves as main point of contact between clients and IEM operations.• Provides end-to-end management oversight for the execution of timely, first-class Customer Operations, Budget Administration, Customer Service and lead Complex Negotiations.• Works with clients to Optimize/ Improve/ Reduce Cycle Time/ Improve Quality/ and Provide Excellent Customer Service.• Provides overall coordination, accountability, and administrative oversight to staff in other assigned roles ensuring consistency of service and a seamless customer experience.• Resolves issues elevated by other staff supervisory roles, decides on suitable strategies and objectives.• Tracks performance against metrics; submit daily, weekly, and monthly reports to the clients and compliance monitoring.• Leads and evaluates the project development team.• Develops and controls deadlines, budgets and activities• Assumes responsibility for the project development team performance and its staff.• Maintains a complete understanding of all applicable prospects client’s policies, requirements and procedures and reviews all cases within established guidelines.• Possesses knowledge of regulatory and statutory compliance requirements of prospects clients.• Independently communicates with both client technical teams and clients as needed during the development of RFP’s.• Performs any other function required in support of the program. Show less