Line Voss Pedersen Email & Phone Number

København, Hovedstaden, Danmark

Århus, Midtjylland, Danmark

Kruso is a digital consulting and development house, with offices in Aarhus, Copenhagen and Malmö. They provide digital solutions to both private and public customers based on agile project methods.Experience with:- Project management of large and medium-sized projects, for private and public customers.- Process / ressource / sprint planning.- Management of finances in the projects.- Customer care.

Region Midtjylland, Danmark

"We digitize the automotive industry" Bytelab startet in 2001 with focus on delveoping IT systems. Now they are a fintech company specialized in developing digital solutions for loan and leasing businesses in the Automotive IndustryIn an agile environment Bytelab works hard to create the best solutions for the customers. My role as and IT and business consultant includes, among other tasks, to test new features, analysis, project management and delivery.

Aarhus C, Region Midtjylland, Danmark

My assignments as a Junior Consultant at Bytelab is among other:- Project Management- Customer Support- Product Development- Analysis of customer needs and projects- Test

Aarhus C

BoligPortal is a digital market place for people who are seeking to rent a home and landlords who wish to list them. The company goals is to create an easy communication between the two parts through their digital platform. In my position as Customer Service Agent my assignments was primarily to solve problems, provide guidance and communication to users and customers on social media, e-mail, chat and by phone - and always focusing on the KPI's. I also made quality check on the landlords ads, before being active on the website. - User tests of new online features.- First level support to customers - Technological development and improvement - Improvement of digital customers service processes- Creating customer value- Working in Zendesk, Skype for business and Komfo

Århus Area, Denmark

No Zebra is a digital bureau placed in the center of Aarhus. They specializes in creating growth and results for their customers through digital strategy, strong converting platforms, digital design and data driven digital marketing. Through my internship at No Zebra I was introduced to the many aspects and responsibilities of an agile Digital Project Management. I worked closely with the Senior Project Manager on his projects and I also had my own. Here I learned how to control agile processes with a high level of customer involvement. - Agile Project Management- Estimation and structuring digital projects - Facilitating customer meetings - Collaboration with developers, sales and marketing- Improving digital processes- Working with Jira

Århus Area, Denmark

Educational and practical work with adults with acquired brain injuries

Just Eat er en international virksomhed, og digital platform, hvis mål er at levere mad til døren til sultne brugere. Mit arbejde ved Just Eat bestod i at levere mad fra de restauranter som var tilknyttet Just Eat i Aarhus området.

Aarhus

Kalundborg

Kalundborg

Master'S Degree, Information Science/Studies

Master Thesis about the future of digital Customer Service with the titel: Personal Customer Service in a Digital Age: A qualitative study.

Bachelor'S Degree, Information Science/Studies

Activities and Societies: Bachelor assignment in 'Communication on the Internet' with focus on communication and interpersonal.

Bachelor Degree, Communication, Journalism, And Related Programs

I studied abroad at UFPE in Recife, Brazil, where my focus was on studies in communication and journalism.

Bachelor Degree, Brazilian Studies

Activities and Societies: Tutor & medlem af fredagsbaren Esperanto. From 2010-2012 I studied Brazlilian Studies at Aarhus University. My.

Studentereksamen, Hhx, International Økonomi

Activities and Societies: Mentor, forskerspirre