Linda Wall

Linda Wall Email and Phone Number

Operations Professional at Prudential Financial @ Prudential Financial
newark, new jersey, united states
Linda Wall's Location
Abington, Pennsylvania, United States, United States
About Linda Wall

Over 20 years experience in the insurance industry and a broad knowledge of life insurance products. Qualitative research of employee efficiency and best practices. Quality Assurance data analysis and operational audits. Investigating and resolving customer complaints and client satisfaction survey issues. Internal and external business communications including training materials, customer correspondence, and operations procedures. Delivery of presentations and training sessions. Staff coaching and performance improvement. Project management.

Linda Wall's Current Company Details
Prudential Financial

Prudential Financial

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Operations Professional at Prudential Financial
newark, new jersey, united states
Website:
prudential.com
Employees:
14889
Linda Wall Work Experience Details
  • Prudential Financial
    Senior Customer Advocate
    Prudential Financial Apr 2014 - Present
    Ft. Washingtion, Pa
  • Aldersgate
    Board Member, Volunteer
    Aldersgate Apr 2010 - Sep 2014
    Willow Grove, Pa
    Member of Board of Directors, Public Relations Committee, and Strategic Planning CommitteeAdministration of agency including establishing policies, financial oversight, arbitration between staff, and salary approvals. Facilitate SWOT sessions and develop strategic plans to improve agency visibility and viability as well as employee morale. Participate in website development and content management. Organize agency’s participation in community events by managing event staffing and budget. Design fliers promoting events and fundraisers and assist in written communications including letters and press releases.
  • Catalyst360°
    Pivot Agent
    Catalyst360° Jul 2012 - Mar 2014
    Horsham, Pa
    Inbound sales of Medicare Supplement and Part D Insurance and AARP memberships. Customer service of existing policyholders and members including explanation of benefits, plan changes, payment and rate information.
  • Various Companies
    Freelance Assignments
    Various Companies Apr 2010 - Mar 2012
    Copywriting- Research assigned topics and write articles within set parameters, adhere to strict deadlinesAuditing- Review operations and/or pricing in businesses and prepare reports for management. Mystery Shopping- Shop in stores while discreetly observing for various service and operational standards. Prepare reports for store management.Research- conduct marketing and business lead information and organize results for delivery
  • Prudential Financial
    Quality Analyst
    Prudential Financial Jun 2006 - Dec 2009
    Dresher, Pa
    Transactional quality review, procedure and process updates, trending for root cause analysis of quality, process, and procedural issues for business improvement, development and delivery of training and resource materials
  • Prudential Financial
    Customer Service Analyst
    Prudential Financial Jan 2000 - Jun 2006
    Dresher, Pa
    Researching and resolving customer complaints, root cause analysis of complaints, development of template letters/paragraphs, development and delivery of training and resource materials
  • Prudential Financial
    Customer Service Associate
    Prudential Financial Feb 1997 - Jan 2000
    Dresher, Pa
    Handled inbound calls regarding individual life insurance, responded to written policy search requests, processed client changes and financial transactions.

Linda Wall Skills

Insurance Data Analysis Training Customer Service Process Improvement Quality Assurance Microsoft Excel Microsoft Office Reporting And Analysis Technical Writing Complaints Handling Copywriting Training And Development Coaching Powerpoint Strategic Planning Public Speaking Word Excel Meeting Deadlines Training Delivery Independent Conflict Resolution Attention To Detail Business Communications Performance Improvement Customer Negotiations Public Relations Series 6 Nonprofits Qualitative Research Compliance Audits Copy Editing Investigation Delegation Problem Solving Collaborative Business Meetings Data Compilation Idea Generation Evaluation Internal Audit Data Interpretation Pattern Recognition Health Insurance Life Insurance Customer Satisfaction Sales Team Building

Linda Wall Education Details

Frequently Asked Questions about Linda Wall

What company does Linda Wall work for?

Linda Wall works for Prudential Financial

What is Linda Wall's role at the current company?

Linda Wall's current role is Operations Professional at Prudential Financial.

What is Linda Wall's email address?

Linda Wall's email address is gi****@****ail.com

What schools did Linda Wall attend?

Linda Wall attended Chestnut Hill College, Temple University.

What are some of Linda Wall's interests?

Linda Wall has interest in Social Services, Education, Environment, Human Rights, Animal Welfare.

What skills is Linda Wall known for?

Linda Wall has skills like Insurance, Data Analysis, Training, Customer Service, Process Improvement, Quality Assurance, Microsoft Excel, Microsoft Office, Reporting And Analysis, Technical Writing, Complaints Handling, Copywriting.

Who are Linda Wall's colleagues?

Linda Wall's colleagues are Vidya Mohan, Lucy G, Genius Kwak, Jackie Clark-Otto, Habibie David, Glenn Fuqua, Sonda Blake.

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