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Ling C. is listed as Senior Customer Service Executive based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Ling C..
Ling C. previously worked as Senior Customer Service Executive at Hcc Technology Pty Ltd and Customer Service Executive at Hcc Technology Pty Ltd. Ling C. holds Master'S Degree, International Business from 澳洲麥覺理大學.
Proven track record of enhancing customer satisfaction and optimizing operational efficiency. Skilled in developing and implementing customer service strategies, fostering client relationships, and resolving complex issues. Strong attention to detail and the ability to work with other teams, allowed customized service to tailor every customer need. I am a committed team player who is approachable and open attitude to working with others to achieve goals.
A career timeline built from the work history available for this profile.
Australia, Nsw
• Trained new team members on company policies, procedures and best practices related to customer service.• Tracking response times for each department within the organization.• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Australia, Nsw
• Provide premium customer experience to high-end customers, mainly focused on APAC Market.• guided and replied to customers regarding products and services via live chats, emails, and calls.• Tracked customer feedback and reported to the management team for further analysis.
Sydney, Australia
• Provided technical assistance and guidance to address client inquiries and concerns effectively.• Monitored progress and delivered regular reports to managers to maintain transparency and accountability.• Collected and analysed client feedback to drive continuous improvement and enhance service delivery.
Sydney, Australia
• Managing the order process through to billing – Processing via Trust, Siebel and AAA systems control.• Contract administration – Adhering to agreed turn-around times and ensuring completion of orders.• Act as a bridge between sales to entitlement/technical teams on general client need
Taipei
• Client relationship management – Act as the hotel’s representative and maintain connection with more than 120 corporate partners: Check up on their needs and provide extra information and service to upgrade the hotel's image and customer loyalty• Top sales recorded: 2017 Festival products sold 97% by me• Handling emergencies: Frontline hotel representative to deal with customer-related urgencies• Chairman of the employee union committee: Planning and executing activities including… Show more • Client relationship management – Act as the hotel’s representative and maintain connection with more than 120 corporate partners: Check up on their needs and provide extra information and service to upgrade the hotel's image and customer loyalty• Top sales recorded: 2017 Festival products sold 97% by me• Handling emergencies: Frontline hotel representative to deal with customer-related urgencies• Chairman of the employee union committee: Planning and executing activities including Annual conferences, Annual travels, monthly birthday parties, requests for funding and control budget; Ability to negotiate with the manager, communicate with different departments and coordinate opinions Show less
Taipei
• Customer Service - Responding to customer enquiries/complaints received by phone or email.• Data management on booking reservations• General Administration
Quick answers generated from the profile data available on this page.
Ling C. is listed as Senior Customer Service Executive.
Ling C. is based in Sydney, New South Wales, Australia.
Ling C. has worked for Hcc Technology Pty Ltd, Siteminder, Refinitiv, Taipei Miramar Garden Hotel, and Taiwan United Hotel.
You can use AeroLeads to view verified contact signals for Ling C., including work email, phone, and LinkedIn data when available.
Ling C. holds Master'S Degree, International Business from 澳洲麥覺理大學.
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