• Trained new team members on company policies, procedures and best practices related to customer service.• Tracking response times for each department within the organization.• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

• Provide premium customer experience to high-end customers, mainly focused on APAC Market.• guided and replied to customers regarding products and services via live chats, emails, and calls.• Tracked customer feedback and reported to the management team for further analysis.

• Provided technical assistance and guidance to address client inquiries and concerns effectively.• Monitored progress and delivered regular reports to managers to maintain transparency and accountability.• Collected and analysed client feedback to drive continuous improvement and enhance service delivery.

• Managing the order process through to billing – Processing via Trust, Siebel and AAA systems control.• Contract administration – Adhering to agreed turn-around times and ensuring completion of orders.• Act as a bridge between sales to entitlement/technical teams on general client need

• Client relationship management – Act as the hotel’s representative and maintain connection with more than 120 corporate partners: Check up on their needs and provide extra information and service to upgrade the hotel's image and customer loyalty• Top sales recorded: 2017 Festival products sold 97% by me• Handling emergencies: Frontline hotel representative to deal with customer-related urgencies• Chairman of the employee union committee: Planning and executing activities including… Show more • Client relationship management – Act as the hotel’s representative and maintain connection with more than 120 corporate partners: Check up on their needs and provide extra information and service to upgrade the hotel's image and customer loyalty• Top sales recorded: 2017 Festival products sold 97% by me• Handling emergencies: Frontline hotel representative to deal with customer-related urgencies• Chairman of the employee union committee: Planning and executing activities including Annual conferences, Annual travels, monthly birthday parties, requests for funding and control budget; Ability to negotiate with the manager, communicate with different departments and coordinate opinions Show less

• Customer Service - Responding to customer enquiries/complaints received by phone or email.• Data management on booking reservations• General Administration