Ling Cui

Ling Cui Email and Phone Number

Head of Marketing Analytics, Research and Technology at MassMutual @ MassMutual Federal Credit Union
springfield, massachusetts, united states
Ling Cui's Location
Cambridge, Massachusetts, United States, United States
About Ling Cui

A highly results-focused Customer Analytics and Digital Marketing Analytics leader with a proven track record of delivering impactful business results. Expertise in developing, measuring and optimizing customer-centric business strategies through integration of analytical and technological capabilities in a fast-paced, geographically diversified environment.AREAS OF EXPERTISE• Big Data analytics & business intelligence • CRM and customer experience strategy • Web Analytics and Product Analytics• e-Commerce channel marketing & analytics• Contact Center strategy & performance management • Project management & Agile• Integration with highly global and multi-cultural teams• Near-shore and offshore models • Corporate and entrepreneurial environments• People management, recruiting & employee engagement

Ling Cui's Current Company Details
MassMutual Federal Credit Union

Massmutual Federal Credit Union

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Head of Marketing Analytics, Research and Technology at MassMutual
springfield, massachusetts, united states
Website:
massmutualfcuhb.org
Employees:
9
Ling Cui Work Experience Details
  • Massmutual Federal Credit Union
    Board Member
    Massmutual Federal Credit Union Nov 2022 - Present
    Massachusetts, United States
    View
  • Massmutual
    Head Of Marketing Analytics, Research And Technology
    Massmutual Dec 2020 - Present
    Boston
    View
  • Massmutual
    Head Of Financial Advisors Marketing Analytics
    Massmutual Jun 2019 - Dec 2020
    Greater Boston Area
    View
  • Massmutual
    Head Of Direct-To-Consumer Analytics & Reporting
    Massmutual Jun 2018 - Jun 2019
    Boston, Ma
    View
  • Ana International Echo Awards
    Ana Echo Awards Judge
    Ana International Echo Awards Oct 2021 - Jan 2022
  • Liberty Mutual Insurance
    Director Ii, Sr Data Product Owner, Global Retail Markets Data Office
    Liberty Mutual Insurance May 2017 - Jun 2018
    Boston, Massachusetts
    Leading US Consumer Market's data transformation via AWS Cloud technologies, Agile process and talent development. Enabled the business to unlock $20M+/year profitability by standing up an MVP data environment that enables data ingestion, storage, transformation and analytics in the Cloud over the courses of 16 weeks. 50X+ end user productivity gain. Recognition from C-level executives.
    View
  • Liberty Mutual Insurance
    Director Ii, Customer Advocacy Insights
    Liberty Mutual Insurance 2015 - May 2017
    Greater Boston Area
    Trail blazer of customer journey and customer experience analytics and insights for Liberty Mutual. Defined insights strategy, team charter and established measurement framework and cross functional engagement models to quantify the value of customer experience and identify areas of improvement. Established alignment with business functions to transform from silo'ed channel-based performance management to customer-level omni-channel optimization. Identified significant retention opportunities and enabled customer NPS improvements.
    View
  • Vistaprint
    Senior Manager, Global Care Analytics
    Vistaprint 2012 - 2015
    Lexington, Ma
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  • Vistaprint
    Senior Manager, Global Marketing Analytics
    Vistaprint 2011 - 2012
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  • Vistaprint
    Manager, Care Analytics
    Vistaprint 2009 - 2011
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  • Vistaprint
    Senior Analyst | Lead Analyst, Customer Analytics
    Vistaprint Jan 2007 - 2009
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  • Inductis Inc
    Senior Analyst, Business & Analytics Consulting For A Major Credit Card Company
    Inductis Inc 2005 - 2007
    View

Ling Cui Education Details

Frequently Asked Questions about Ling Cui

What company does Ling Cui work for?

Ling Cui works for Massmutual Federal Credit Union

What is Ling Cui's role at the current company?

Ling Cui's current role is Head of Marketing Analytics, Research and Technology at MassMutual.

What schools did Ling Cui attend?

Ling Cui attended Massachusetts Institute Of Technology, Massachusetts Institute Of Technology, Beijing University Of Aeronautics & Astronautics.

Who are Ling Cui's colleagues?

Ling Cui's colleagues are Brett Lassoff, Sherley Gutierrez, Aap, Logan Anderson, Kimberly Ross Wickman, Jacqueline Lopez, Ccue, Cude, Cucme, Cubdp, Julio Rodríguez, Ronald Desautels, Cfa.

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