Ling D. Email & Phone Number

Toronto, Canada Area

• Provided assistance to customers in how to set up a Kobo eReader or Tablet. Provided technical support for the Kobo family of eReaders /tablets as well as the Kobo Desktop Application for Windows, iOS and Android.
• Offered multiple troubleshooting steps for unresponsive devices.
• Responsible for providing general information, technology services and directed support to device use.
• Followed up and responding 40 e-mails with customer's correspondence in a timely manner.* Troubleshooted Kobo’s dedicated eReading devices and desktop application as well as third party eReading devices and testing and.

Toronto

• Worked with an inbound and outbound campaign with a recognized company called Direct Energy.
• Contact customers by telephone (manually or via dialer platform) regarding collection and recovery of outstanding accounts.
• Negotiate re-payment with clients by form of installments in full, settlements and payment plans, according to company guidelines.
• Follow- up on promise to pay and payment commitment accounts, to ensure a positive resolution and customer satisfaction.

Toronto, Canada Area

• Attended customers and dealt with all kind of transactions proficiently.
• Worked in an area with professional Japanese chefs.
• Resolved customer complaints and cashed checks for customers.
• Greeted customers entering the store and leaving the store.
• Calculated total payments received during a time period, and reconciled this with total sales 100% accurately.
• Familiarized with currency foreign exchange as had to encounter different customers.

Toronto, Canada Area

• Supervised all daily functions of store activity to ensure customer satisfaction.
• Demonstrated ability to work in a very fast-paced environment by handling a high volume of take-out orders and cashier related responsibilities.
• Successfully built a strong relationship with my team work by understanding all different perspectives in order to assist all the customer’s needs in a courteous manner.

• Dealt with transactions and attending customers, worked as the shift leader, selling several products to competent customers.
• Assisted the manager magnificently, promoted new products to prospective customers.
• Showed strong attention to detail and organization for every work task.
• Developed an interpersonal leadership skills and time management skills, including keeping a to-do list.

Education record

International Business Administration Diploma Oct 2010- Oct 2012 •Contributed to the planning, directing, and evaluating of individual and.

International Business

Education record