Sam Ling Email & Phone Number

Auckland, New Zealand

Ensuring our customers have the best possible experience from project implementation to everyday usage of the Sentro group policy admin platform.•⁠ ⁠Leading technical implementations within tight timelines, navigating complex data landscapes to onboard new customers efficiently at scale•⁠ ⁠Conducting business analysis to elicit and translate complex customer requirements into actionable development requirements•⁠ ⁠Understanding and constructing reporting outputs for… Show more Ensuring our customers have the best possible experience from project implementation to everyday usage of the Sentro group policy admin platform.•⁠ ⁠Leading technical implementations within tight timelines, navigating complex data landscapes to onboard new customers efficiently at scale•⁠ ⁠Conducting business analysis to elicit and translate complex customer requirements into actionable development requirements•⁠ ⁠Understanding and constructing reporting outputs for management and financial analysis Show less

Auckland, New Zealand

Auckland, New Zealand

Plexure specialises in customer engagement / marketing automation by utilising multiple touch points throughout a user's lifecycle of engagement with a brand via various channels such as mobile, email, web and more.Representing Plexure as a technical and product SME throughout the sales cycle, working with BDRs and BDMs to prospect, develop, and close new business opportunities globally, interacting at all levels from operational to C-suite.Responsible for providing deep… Show more Plexure specialises in customer engagement / marketing automation by utilising multiple touch points throughout a user's lifecycle of engagement with a brand via various channels such as mobile, email, web and more.Representing Plexure as a technical and product SME throughout the sales cycle, working with BDRs and BDMs to prospect, develop, and close new business opportunities globally, interacting at all levels from operational to C-suite.Responsible for providing deep solution expertise to new customer opportunities, and act internally as a champion for new sales activities, representing the voice of the market.Working directly with prospective customers to analyse needs, create, configure, and deliver compelling product demonstrations and presentations that tell a good ROI story. Show less

Auckland, New Zealand

Auckland, New Zealand

https://medium.com/centralityMain focus on proactively implementing effective customer success initiatives for key partners and users of our platform and applications. Including reporting and analytics, high quality support documentation and frameworks (knowledge center)• Set up PowerBI sales reporting dashboards• Set up the Knowledge Center which included Support and Technical documentation, Chat Bots with content pillars, Setup and Implementation guides for onboarding•… Show more https://medium.com/centralityMain focus on proactively implementing effective customer success initiatives for key partners and users of our platform and applications. Including reporting and analytics, high quality support documentation and frameworks (knowledge center)• Set up PowerBI sales reporting dashboards• Set up the Knowledge Center which included Support and Technical documentation, Chat Bots with content pillars, Setup and Implementation guides for onboarding• Built a production ready front-end web portal using Vue.js, AWS and unit testing frameworks (Jest) Show less

Melbourne, Australia

Revenue growth through new direct sales (later on becoming part of Global Payments Inc) at the Medium to Enterprise level in Victoria, Australia.Specialising in scheduled and recurring electronic payments, enabling businesses to automate cashflow in a seamless yet compliant manner.

Melbourne, Victoria, Australia

International Private Medical Insurance sales for individuals and companies with employees working in countries with low quality or no local healthcare provision.

Auckland, Melbourne

Revenue growth within the SME and Enterprise sectors, achieved through a consultative, solutions based approach to provide local and international clients with both off the shelf as well as bespoke end to end E-Commerce and EFTPOS solutions.Management of entire new customer lifecycle from cold contact, solution delivery, to account management and retention.Working closely with merchant banking and card acquiring/acceptance networks including Visa/Mastercard to enable e-commerce… Show more Revenue growth within the SME and Enterprise sectors, achieved through a consultative, solutions based approach to provide local and international clients with both off the shelf as well as bespoke end to end E-Commerce and EFTPOS solutions.Management of entire new customer lifecycle from cold contact, solution delivery, to account management and retention.Working closely with merchant banking and card acquiring/acceptance networks including Visa/Mastercard to enable e-commerce operations for the SME and Enterprise sector.Card present and card not present solutions across many various types of implementations - batch, tokenized, 3rd party integrations, airline, parking and more. Show less

Bachelor Of Science - Bs, Computer Science

Bbim, Marketing And Information Management