Joe Sing Su Ling Email & Phone Number

Petaling Jaya, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc. - Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. - Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns… Show more - Attend to all disputes/inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc. - Handle customer disputes and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location. - Investigate each chargeback/fraud claim by customer, and provide analysis of loss trends. Detect fraud by analyzing customers’ trading and behavioural patterns and diligently report any suspicious account to prevent any loss. - Liaise with both internal & external stakeholders, e.g.: product team, marketing team, etc. to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc. - Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers. - Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix. Show less

Malaysia

- Assists with escalated issues and initiates the user dispute request processInvestigate both sides of incident disputers, verify facts, determine resolutions based on internal policies- Works to deliver a good understanding of processes to our users in a customer facing manner (voice & text)- Educates users on how to maintain security and safety- Monitors and flags inappropriate content and identifies trends in online risk- Investigates cases involving… Show more - Assists with escalated issues and initiates the user dispute request processInvestigate both sides of incident disputers, verify facts, determine resolutions based on internal policies- Works to deliver a good understanding of processes to our users in a customer facing manner (voice & text)- Educates users on how to maintain security and safety- Monitors and flags inappropriate content and identifies trends in online risk- Investigates cases involving complex damage, personal safety potential fraud and brand risk- Maintains high level of confidentiality while performing investigations- Comprehensively documents investigations through written reports- Interfaces with internal communications and social media teams.- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Show less

Petaling Jaya, Selangor, Malaysia

- Act as the primary contact for customers related to Health insurance policies and products while maintaining high professional and courteous communications at all times.- Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.- Maintain excellent interpersonal relationships with insurance policyholders.- Deal with all instructions, queries and service requests promptly… Show more - Act as the primary contact for customers related to Health insurance policies and products while maintaining high professional and courteous communications at all times.- Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.- Maintain excellent interpersonal relationships with insurance policyholders.- Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.- Well verse with pre-authorization and issuance of Letter of the guarantee process Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Assisting manager in managing the team of 8-12 headcounts while manager is away.- Handling daily tasks assigning to the team and arranging shift roster for the whole team.- Maintaining Daily SLA and make sure the team hitting daily KPI set.- Coaching the juniors and providing product trainings to the new hires.- Handling escalation cases including complaints, ensure customer complaints/ escalations are handled in a fair and timely manner.- Help clients,… Show more - Assisting manager in managing the team of 8-12 headcounts while manager is away.- Handling daily tasks assigning to the team and arranging shift roster for the whole team.- Maintaining Daily SLA and make sure the team hitting daily KPI set.- Coaching the juniors and providing product trainings to the new hires.- Handling escalation cases including complaints, ensure customer complaints/ escalations are handled in a fair and timely manner.- Help clients, customers and health care providers understand our business a little better. - Make it easy for customers to work with us. Take ownership of their issues and resolve them over the phone the first time, every time.- Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.- Offer extensive, hands-on training and guided on-the-job training to ensure new hires and juniors are successful here.- Achieve personal and team productivity and quality goals- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.- Fully support for Chinese speaking clients. Show less

Malaysia

Lighting Sales Executive at Straits Design Sdn Bhd as SCHREDER official lighting partners. Our expertise in lighting design especially in outdoor lighting such as sports ,street lighting, architecture,tunnels lighting etc liaise and coordinate with consultants, contractors and authorities..

Malaysia

* UberEATS-Taiwan production team* Delivery good service to customer* Providing information related* Achieving Team target as assigned