Experienced in Installation, Configuration, Migration, and Maintenance of ServiceNow instances, including modules like Incident Management, Change Management, and Configuration Management.• Responsible for monitoring and responding to tickets and alerts generated within ServiceNow, ensuring timely resolution of IT service issues.Experience with technical ServiceNow components such as business rules,client scripts,UI policies and actions,Ui pages and macros,script includes,catalog items,workflows,web services,reports,ets.• Managed log ingestion and health monitoring within ServiceNow, leveraging automation and reporting tools for efficient system monitoring.• Collaborated with technical teams for troubleshooting and resolving issues related to ServiceNow configurations and data sources.• Conducted incident management and resolution activities within ServiceNow, logging and analysing security alerts and incidents for further investigation.• Utilized ServiceNow's reporting and analytics capabilities to perform trend analysis, identify security threats, and prepare security incident reports.• Provide ServiceNow Administration and Functional/Development Support to users across the Organization.• Implemented monitoring solutions within ServiceNow to ensure system uptime, performance, and security compliance.• Conducted Vulnerability Assessments using external tools like Rapid7 and integrated findings into ServiceNow for risk assessment and mitigation planning.• Managed security appliance platforms such as Nessus/Qualys Guard and McAfee Vulnerability Manager, integrating their data and reports into ServiceNow for centralized managemen

Integrated ServiceNow with various data sources, including Splunk, to automate incident generation and extract CMDB data for IT Asset Management (ITAM) systems.• Provided technical expertise by developing ServiceNow queries for projects, user requests, and data analysis, optimizing data handling and reporting capabilities.• Configured data integrations within ServiceNow, ensuring accurate data collection from various sources and improving data visibility and accessibility.• Utilized ServiceNow's capabilities for monitoring notable events and managing security incidents, enhancing Security Information and Event Management (SIEM) processes within the platform.• Monitored and managed global IT infrastructure within ServiceNow, collaborating with teams to troubleshoot and resolve issues, conduct risk assessments, and ensure network security.• Conducted basic network troubleshooting and coordinated with teams to resolve trouble tickets within ServiceNow, escalating issues when necessary and providing detailed reports on ongoing incidents.• Implemented and monitored intrusion detection systems, firewalls, and other security tools within ServiceNow, proactively addressing network and security incidents.• Conducted malware analysis within virtual environments, documenting findings and implementing remediation steps within ServiceNow.• Supported the design and documentation of security solutions within ServiceNow, including Security Operations Center (SOC) configurations, architecture diagrams, and SIEM strategy