Jack Ling Email & Phone Number

Austin, Texas

Austin, Texas

Austin, Texas Area

• Facilitate meetings with business stakeholders to elicit requirements for web applications.
• Write detailed functional use cases to document system and business processes such as payment processing and case management.
• Create flow diagrams to support developers and business stakeholders in comparing current models with future processes to comprehend the final product.
• Work with technical team on building prototypes for new functionality, and implementation of technical solutions.
• Lead daily scrum status meetings for the development and quality assurance teams.
• Collaborate with business stakeholders to prioritize backlog of user stories.

Philadelphia, Pennsylvania

• Documented user provisioning process to production and quality assurance development environments.
• Analyzed and reviewed potential software modules on the basis of functionality and integration capability.
• Coordinated user access role testing for the initial release of the application.

Philadelphia, Pennsylvania

• Led a dashboard development project to display key performance indicators to management.
• Designed a method to automate report generation and data archiving with Visual Basic for Applications.
• Collaborated with management to gather report functionality requirements.
• Produced a PowerShell script that converts Excel reports to PDF format and sends automated emails to management.

Camden, New Jersey

• Developed a new SharePoint site and migrated 1351 files to the site with classifications.
• Gathered and communicated reporting requirements for an enhancement to an accounts receivable report.
• Created visuals for social media through Mass Relevance.
• Designed a project proposal template to be used for initial project scope documentation.

• Analyzed and documented current procedures for building and deploying workstations.
• Automated the end user laptop loaning process through the use of SharePoint workflows.
• Designed a process to automate the assignment of workstation deployments and end user communications.
• Assisted management in reporting workstation deployment status.

Philadelphia

• Utilize Microsoft Active Directory Tools to manage and place newly imaged workstations onto the domain.
• Sent packages of software to end users through the use of Microsoft System Center Configuration Management 2007.
• Installed printers, docking stations, and USB devices for end users and ensured customer sign off for the assets.
• Complete tickets assigned through Remedy Incident Management to solve technological problems for the end user.

• Collaborate with team members from student organization to coordinate, construct and implement projects for clients of small business owners.
• Built websites using the WordPress platform to deliver high quality and functionality for clients.
• Communicate with customers on scope of the project and expected delivery of the product.

• Assisted 155 business school faculty members in technology related problems.
• Gained knowledge in troubleshooting Windows operating systems.
• Recorded inventory surplus for obsolete computers, printers, and monitors.