Lingling (Lynn) L. Email and Phone Number

• Facilitated project governance across multiple stakeholders from different countries, ensuring clear communication and on-time deliverables• Conducted comprehensive process mapping and data analysis to pinpoint opportunities for standardization and automation. Engineered innovative robotic process automation eliminating repetitive manual tasks. Designed and delivered future-state procedures and interactive training materials to enable seamless adoption• Led end-to-end project lifecycle for FinTech solutions, resulting in 30% improvement in operational efficiency for clients• Monitored project budgets, expenses to ensure cost-effectiveness and efficiency. Prepared various level of reports and updates for management oversight, seek and implement feedback to manage control improvements and risks effectively

• Coordinated with internal teams and external vendors to ensure smooth project execution and timely delivery of business-critical initiatives• Managed risk assessment and mitigation strategies, escalating critical issues to leadership when necessary to ensure project success• Drafted and edited various project-related documents, including statements of work, contracts, and briefing notes for stakeholders at all levels• Implement Agile methodologies, increasing project delivery speed and improving team satisfaction.Project Experiences:Sales System Upgrade- Conducted in-depth communication with business department to ensure the accuracy of requirements understanding- Used JIRA to manage UAT test including test case preparation/allocation/execution, test progress and defect management

• Directed daily NAV calculation, reconciliation and reporting activities across 30+ funds and 10+ debt investment schemes with the issuance, income distribution, maturity and liquidation. Responsible for the financial statements and compliance reports of property insurance company investment plans.• Acquired and applied maturing knowledge to resolve issues and provide informed, proactive reporting and analysis to enable fund manager with effective decision-making• Coached and mentored 8-member operations team, ensuring SLA adherence and quality control. Project Experiences:VAT Calculation System Implementation Fund Valuation System Data Migration

• Conducted stakeholder interviews and workshops across APAC region to align product features with market needs.• Created detailed business requirements and user stories for development teams, ensuring 98% acceptance rate in UAT.• Enabled operation managers to generate customized reports through new analytics capabilitiesProject Experiences:Industrial Bank Custodian & Clearing System Development- Analyzed system requirements, developed detailed test plan & test cases for testing the functionality and security testing.- Developed business requirement document using various sources of information and getting required approval from the senior members of the team

• Performed fund accounting and valuation spanning equities, bonds, derivatives, and funds.• Optimized reconciliation procedures to resolve 10% more breaks within deadlines.• Partnered with cross-functional teams to ensure accurate financial reporting and compliance.• Participated on and supported projects related to fund accounting systems, legal structures, new product launches and other initiatives.