Lingling Zhou Email and Phone Number

•Import/Export Customs Clearance,CIQB,E-book,bonded area(FTZ,EPZ,TSS) process•Logistics dept work flow: institute and execute SOP,order management, parts distrubition and RMA process•Cutomer Service Representative:process customer order in a timely manner and manage customer complaint/return request,work with sales, feild service and material to keep high customer satisfaction •Log 3rd party and warehouse management:coordinate broker, forwarder and warehouse including price negotiation,contract review and KPI control •Safety stock planning:analysize and adjust safety stock level of inventory regularly, stock refill and backlog manage•supplier management:RMA,local repair,purchasing•SAP system operation

•Logistics procedure setting and improvement such as store in/out,RMA SOPs•CSR with PO tracking and expediting, customer visit, improve customer satisfaction•3PL(warehouse,forwarder and Customs broker) management with service contract negotiation, service level evaluation and KPIcontrol•Material Planning with safety stock analysis and inventory turn improvement•Reports performing and analysis in SAP such as OTD,Hit Rate,Inventory Turn,Fill rate,saftey stock eveluation reports.

Korean drama import, China and Korean cowork on dramatization for television, Set up Korean Hip-hop and Jazz speciality in Beijing contemporary Music School