Responsible for the Change Management & Communications, Learning, and Knowledge Management & Procedures teams on a SAP SuccessFactors implementation project impacting 6000 users across the organization.

Senior Project Manager responsible for the migration and implementation of Microsoft 365 and MS Teams to the Cloud for 3 Health Authorities across British Columbia consisting of 70,000+ user accounts.

Responsible for providing Project Management, IT Service Management, and application deployment expertise in the implementation of ServiceNow ITSM (Incident, Problem, Change, Request, Service Catalog, and Service Portal)

Program Manager for the Windows 2003 Migration Program

Responsible for the review, development and integration of Fujitsu's IT Service Management processes with BC Hydro's application management services. Fujitsu had been awarded the contract from BC Hydro to manage its critical business applications. As the Business and Process Manager, Steve was responsible for developing the Fujitsu team's IT Service Management processes to ensure that it supported BC Hydro's business needs and SLA requirements. Steve had 7 months to build his… Show more Responsible for the review, development and integration of Fujitsu's IT Service Management processes with BC Hydro's application management services. Fujitsu had been awarded the contract from BC Hydro to manage its critical business applications. As the Business and Process Manager, Steve was responsible for developing the Fujitsu team's IT Service Management processes to ensure that it supported BC Hydro's business needs and SLA requirements. Steve had 7 months to build his Business and Process Management team, and work with the BC Hydro and Fujitsu key stakeholders to define, develop and train key processes related to Incident, Problem, Change, Release, Configuration, and Service Level Management.Upon commencement of the Application Management service to BC Hydro, Steve was then responsible for the management of the Business and Process Management team which included the Application Service Desk support function and Service Level Reporting. Show less

Implemented the IT Service Management processes of Incident, Problem, Change and Configuration Management and integrated them into an upgraded version of HP Service Manager.

Developed the IT Service Catalogues for the Health Authorities which were amalgamating into the Health Shared Services organization.

Successfully delivered several projects for the Fraser Health Authority including:Biomedical Equipment Asset Management Lifecycle Project: Developed and implemented biomedical equipment processes designed to address urgent emergency problems, schedule routine equipment maintenance, and manage the lifecycle of the assets.IT Service Management ProgramPlayed the role of Program/Project Manager and Business Analyst in the Fraser Health's IT Service Management /… Show more Successfully delivered several projects for the Fraser Health Authority including:Biomedical Equipment Asset Management Lifecycle Project: Developed and implemented biomedical equipment processes designed to address urgent emergency problems, schedule routine equipment maintenance, and manage the lifecycle of the assets.IT Service Management ProgramPlayed the role of Program/Project Manager and Business Analyst in the Fraser Health's IT Service Management / ITIL implementation. The Program included: - the adoption of ITIL across the entire IT department - development of standardized processes for Incident, Change, Request, Service Asset and Configuration, Event, Service Level, and Service Catalogue Management - the development and deployment of HP Service Manager to support the defined ITIL processes. Show less