Ling Wang Email & Phone Number

Oakville, Ontario, Canada

Tested web Portal (insurance and non-insurance sales, claims processing, Billing and Collection, Policy issue and Claims documents), Dynamics AX client (CRM, Accounts receivable, Accounts payable), online shopping cart, reports (Month End reports, Daily reports etc.) • Worked closely with Business Analysts and Business User groups, participated in requirements analysis and User Stories discussion•Created test plans, test cases and test scenarios based on System… Show more Tested web Portal (insurance and non-insurance sales, claims processing, Billing and Collection, Policy issue and Claims documents), Dynamics AX client (CRM, Accounts receivable, Accounts payable), online shopping cart, reports (Month End reports, Daily reports etc.) • Worked closely with Business Analysts and Business User groups, participated in requirements analysis and User Stories discussion•Created test plans, test cases and test scenarios based on System Development Specification, Business Requirements Document, and User Stories• Executed test cases manually or using Microsoft Test Manager• Opened and tracked tickets using Team Foundation Server (TFS)• Verified the fixes• Created test data or sample data for UAT• Identified and analyzed the issues from UAT• Performed regression testing before the deployment• Provided post deployment support: post production testing and production issue investigation• Worked closely with Developers, find the causes of the issues, provide the info to the development so that the issues can be identified and fixed efficiently• Provided the suggestion to fix the issueWorked on Customer Impacted tickets and maintenance tickets• Fixed the issues submitted from the agents and the clients• Answered the inquiries and worked on the requests from the agents• Investigated the issues in Production reported by the agents• Created Utilities for the business• Fixed bugs in the code Show less

San Jose, California, United States

Developed web applications and maintained the company Intranet/Extranet website.• Developed and administrated the company Portal - Performed coding, testing, building and deploying using Java, JSP, Servlet, Oracle, Eclipse, WebLogic, and Maven - Created, configured and migrated Portal components (Communities, Pages, Portlets, Web Services) - Troubleshot Portal issues - Setup/managed user accounts• Developed and tested web reports using Oracle… Show more Developed web applications and maintained the company Intranet/Extranet website.• Developed and administrated the company Portal - Performed coding, testing, building and deploying using Java, JSP, Servlet, Oracle, Eclipse, WebLogic, and Maven - Created, configured and migrated Portal components (Communities, Pages, Portlets, Web Services) - Troubleshot Portal issues - Setup/managed user accounts• Developed and tested web reports using Oracle Application Express (APEX)• Maintained the company Intranet website - Successfully completed inserting form information into Oracle database project for Broker/Appraiser Group department using C#, ASP.NET, and ORACLE - Successfully completed Marketing Collateral Search Page project for Marketing department using JavaScript and HTML - Created and configured web sites in Windows Server 2003 and migrated the Staging/Production Intranet - Updated the Intranet web pages per user requests on a daily basis - Setup WEBDAV folders locally and remotely for the users so that they can update the documents remotely themselves • Maintained the company Extranet website using Percussion Content Management System (CMS) Rhythmyx - Created, updated and published content items - Managed WCM (Web Content Management) user account Show less

Tucson, Arizona, United States

Worked on IBM TotalStorage Productivity Center (TPC) product at IBM Tivoli software group.• Performed performance testing - Executed benchmark test scenarios - Collected test data (elapsed time, disk/memory/CPU resource utilization) using automation tool - Analyzed test data and troubleshot problems using performance monitoring tools and log files - Summarized and documented test results, and identified improvement areas of the product - Assisted… Show more Worked on IBM TotalStorage Productivity Center (TPC) product at IBM Tivoli software group.• Performed performance testing - Executed benchmark test scenarios - Collected test data (elapsed time, disk/memory/CPU resource utilization) using automation tool - Analyzed test data and troubleshot problems using performance monitoring tools and log files - Summarized and documented test results, and identified improvement areas of the product - Assisted development in improving product performance through ongoing and iterative analysis and measurement - Assisted support personnel in recreating and diagnosis of performance related problems - Opened and tracked defects, verified fixes• Set up test environment - Installed and configured TPC product on different test platforms (Windows, AIX, Linux) with local/remote databases - Backup and imported customers database on DB2 - Set up simulators (SAN Simulator, MIMIC Simulator, OLC simulator)• Administrated and managed the performance lab infrastructure - System-administrated the servers (Windows/Aix/Unix/Linux) and storage devices (ESS800, DS8000, and fastT) - Set up Blade Center, installed VMWare and operating systems Show less

Rochester, Minnesota, United States

Worked on IBM iSeries product, developing eServer Service tools using C++.• Performed C++ coding, unit testing, code review, and code integration• Documented unit testing and code review results on the team database• Performed component level functional testing for the Error Analysis and Error Routing modules of the Power Hypervisor (PHYP) product• Created test plans, test scenarios, and test cases based on functional requirements and specifications•… Show more Worked on IBM iSeries product, developing eServer Service tools using C++.• Performed C++ coding, unit testing, code review, and code integration• Documented unit testing and code review results on the team database• Performed component level functional testing for the Error Analysis and Error Routing modules of the Power Hypervisor (PHYP) product• Created test plans, test scenarios, and test cases based on functional requirements and specifications• Documented test environment, test procedure, and test results on the team database• Updated info center/support center web pages with problems description and solutions using HTML Show less

Tucson, Arizona, United States

Tested IBM Enterprise Storage Server Network Interface and IBM Blade Center with different libraries /drivers/switches on AIX, Linux and Windows2003 platforms.• Developed and implemented regression test cases in Java for logical configuration and copy services using WebSphere Application Server on Windows XP environment• Performed both online and offline (simulator) functional regression testing for DS8000 and DS6000• Performed black box testing for the GUI and… Show more Tested IBM Enterprise Storage Server Network Interface and IBM Blade Center with different libraries /drivers/switches on AIX, Linux and Windows2003 platforms.• Developed and implemented regression test cases in Java for logical configuration and copy services using WebSphere Application Server on Windows XP environment• Performed both online and offline (simulator) functional regression testing for DS8000 and DS6000• Performed black box testing for the GUI and Command line Interface of the ESS on Windows XP• Troubleshot problems and analyzed test failures using debugging tool and log files• Opened and tracked defects, documented test results and verified fixes• Maintained automation test tool, including modifying test scenarios/variations, changing test configuration file and test bucket file using Java Show less

Master Of Science In Computer Science

Honors Bachelor Of Science In Computer Science