Ling Xia Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As a Senior Analyst, I am responsible for monitoring market participants’ compliance with National Gas Rules and analysing the information submitted by market participants for insights-driven reporting.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a business analyst, I worked collaboratively with business areas to develop budget initiatives to be considered by the Cabinet's Expenditure Review Committees(ERC) via the State Budget Process. Key achievements•Contributed to State Budget Process by developing compelling narratives and detailed costing for multimillion dollars budget initiatives and coordinating end-to-end budget submission lodgement process with partner and central government agencies •Contributed to organisation’s Multi-year Investment Strategy by aggregating historical ERC funding data and developing budget initiative templates to be used for the Enterprise Investment Prioritisation process. •Ensure Victoria Police comply with Gender Equality Act 2020 by conducting Gender Impact Assessment(GIA) for budget initiatives and communicating the legislative requirement across the organisation via State budget roadshows. •Developed high-quality information and guidelines in relation to the State Budget Process for internal and external stakeholders including business case development manual, Cabinet briefing process, Gender Impact Assessment (GIA) template, and written briefing for Public Accounts and Estimates Committee (PAEC)

Melbourne, Victoria, Australia

I am seconded at Executive and Ministerial Services Branch as Cabinet and Parliament Officer. My responsibilities include coordinating Cabinet and Parliament services that support the Department’s Ministers’ participate at Cabinet meetings and Parliament sittings; maintaining Cabinet and Parliament electronic document management systems managing emerging issues as they arise; representing the Department at Cabinet/Parliament related meetings and provide advice to departmental staff on policies and practices related to functions of Cabinet and Parliament. In addition, I assist in preparing reports on Cabinet and Parliamentary activity and assist with drafting and updating standard operating procedures and business process maps for Cabinet and Parliament matters.Key achievements• Production of business process flowchart for Cabinet and Subcommittee briefing process • Production of business process flowchart for Cabinet Coordination Comment process • Production of Cabinet Briefing checklist

At the VRQA, I provided comprehensive corporate services and project support to the Schools and Senior Secondary Quality Assurance Unit. My responsibilities include assisting in the coordination of cyclical review programs; managing communications between external stakeholders, contracted reviewers and the VRQA; facilitating stakeholder consultative process. I am also responsible for documenting business process and implementing process improvement initiatives. Key achievements • Undertook internal audit of administration work at Quality Assurance Unit; completed the audit report with findings and recommendations • Undertook preliminary risk assessment of schools elected for cyclical review programs including assessing schools’ governing documents and production of Early Learning Centre (ELC) self -assessment checklist• Production of end-to-end business process maps for multiple regulatory workstreams including cyclical review program and NSSSP re-registration program• Creation and development of risk register • Restructure of the VRQA's record management system SharePoint • Implemented a team task tracking and management system• Production of data entry protocols for the VRQA's case management system• Production of standard operating procedures for administrative process • Automated correspondence management process

Melbourne, Australia

At CENITEX, I supported business daily operation by providing administrative service for 550 staff and implementing HSE strategies through administrating HSE activities and initiatives.Key achievements • Introduced a visitor management system to replace the manual visitor check-in process Streamlined the visitor check-in process by introducing a visitor management system to the operations. The visitor management system allowed visitors to check in without the assistance of a receptionist, which reduced visitors’ waiting time and improved the mobility of reception staff. • Automated access card management process I utilized my data analytical skills to develop a database to manage and record the access cards information. The database has replaced the paper forms to record and manage access card holders information, resulting in improving team’s ability to track, manage and report on activities relating to the access card management process.

Melbourne, Australia

At ZTE Australia, I was responsible for managing office administration for a team of 89 staff and provided support for two executivesKey achievements • Office Site Relocation I have successfully coordinated office relocation project. The project required international coordination with many stakeholders across two countries. I have managed and coordinated all aspects of the relocation from office site selection and inspection, cost estimation, procurement document preparation to lease agreement reviews and negotiation. My negotiation and international coordination had led to the lease agreement being executed in time, resulting in the relocation project being completed within the timeframe.

Melbourne, Australia

At PHENIX LED SAVES, I coordinated Victorian Energy Upgrade (VEU) scheme by overseeing the end-to-end lighting upgrade activities, laisiing with multiple stakeholders to ensure the delivery of the project. Main Responsibilities➤Managed site inspectors’ team in lighting inspections and upgrades including scrutinizing evidence collected from clients for the generation of energy certificate, ensure all the upgrade activities comply with the framework of the scheme➤Prepared project-related documentation for the clients including proposals, invoices, installation completion check list and compliance-related paperwork➤ Oversaw the progress of the project and coordinated with internal and external stakeholders to ensure the smooth running of the project➤Managed warranty claims raised by the customers ➤Managed the outsourced team by designing and implementing outsourcing process and providing them with technical and operational support ➤Took the role of occupational health safety officer and participated in the ISO9001 certification auditKey Projects:Data Entry Service Outsourcing ● Designed and implemented the outsourcing of data entry and reduced administration expenses. ● Set up the standard operating procedure that covered all aspects of the process including information gathering, transfer, processing and verification. ● Introduced the new SOP to local and overseas staff with meetings and phone conferences, successfully integrating new procedures into the organisation’s operations.

Melbourne, Australia

Main Responsibilities➤Responsible for managing warranty claims raised by the customers; Investigated the problems and analysed the information to identify the issues; liaised with technicians to work out a solution for clients; ➤ Worked with government officials and management to resolve the complains escalated to government agency; ➤Scheduled lighting installation appointments with customers and electricians; ➤Filed and documented VEET Assignment forms and other administration documentations;➤ Acted as a first point of contact for the business for all general inquires over phone and via email; Key ProjectISO 9001 & AS/NZS 4801 Certification Managed project;● initiated the project, defining project deliverable and distributed responsibilities to team members; ● Conducted meetings for information update and verification, put documents together without need for external consultants.

Melbourne, Australia

➤Delivered excellent customer service; greeted customers in a friendly and efficient manner, taking care of their ongoing needs and requests as required. ➤Utilized strong organisation skills to meet demands; consistently carried out multiple tasks to the satisfaction of customers, taking orders, cooking food and serving meals in a well-planned and highly effective way.

Fuzhou, Fujian, China

Managed daily processing of accounts payable transactions; carried out administration duties and maintained municipal finances, supervised office reception and staff events.

Bachelor'S Degree, Law

Certificate Iii, Small Business Administration/Management

Diploma, Accounting