Customer Success Specialist
Current* Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.* Created reports and visualizations to aid with monitoring and streamlining established KPI reporting processes for company, regional team, and individual performance.* Managed accounts to retain existing relationships and resolved problems with high-profile customers to maintain relationships and increase return customer base.* Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.* Collaborated with upper management to implement continuous rapid improvements and exceed team goals.