Lingyi Cai Email & Phone Number

Mississauga, Ontario, Canada

· Receive and process customer orders, prepare and submit purchase orders, and arrange shipments· Manage logistics and shipment arrangement to streamline operations· Prepare and provide quotations for clients, including verifying transportation rates and scheduling· Coordinate cross-border and international shipments, ensuring all necessary customs and shipping documents are prepared· Track and manage order status, ensuring accurate and timely delivery· Organize and distribute product samples to clients upon request· Maintain and build strong relationships with vendors to ensure smooth operations· Identify and source new logistics partners to optimize shipping costs, delivery times, and service quality· Collaborate with the operations manager and other internal teams to ensure seamless order fulfillment

North York, Ontario, Canada

•Processed and entered the high volume of purchase orders in the internal system. Tracked the status of orders to ensure the shipments and products match the customer requirements. •Answered and managed daily incoming phone calls and emails to deal with customers and vendors. Responded to and followed up customer requests to maintain a friendly and professional demeanor at all times.•Planned production for different machine lines to fulfill orders based on customer requirements and shipping schedule. Maintained production data and documentation in electronic and manual filing system. •Coordinated logistics activities including obtaining quotes, confirming freight cost, scheduling shipments, assigning carriers, tracking deliveries and preparing shipping documents.•Communicated with carriers and suppliers to ensure on-time arrival of outbound shipments and production materials deliveries, also handled unexpected issues or delays. •Managed the warehouse inventory system with forecast and planning. Provided support to senior management on warehouse operations by monitoring stock level and materials usage.

Toronto

•Prepared, edited and uploaded product listings with descriptions and images on various online shopping platforms (Amazon, eBay, Wish and BestBuy). Examined each product page and updated product sales status for completeness and accuracy.•Processed, entered and tracked orders from e-commerce websites in the internal computerized information system. Arranged packages shipments and prepared shipping labels to fulfill customer demands and ensure on-time delivery. •Responded to customer inquires and resolve issues including shipping, product details, refund and exchange policy. Answered and initiated phone calls and emails, as well as greeted walk-in clients to provide assistance.•Prepared daily and weekly online platforms sales reports for operational planning. Also helped maintain the warehouse internal inventory system by recording stock level and conducting replenishment.

Toronto, Canada Area

• Coordinated training programs for teachers and educational administrators from China, including communicating with educational institutions or instructors to ensure the quality of training courses, interpreting training courses, conducting educational organizations visit, arranging accommodation, transportation and cultural sightseeing;• Established partnership with various hotels and bus companies to provide accommodation and transportation service to Chinese educators training groups and managed the related contracts and booking confirmations;• Responsible for daily routine office tasks such as answering phone calls, ordering office supplies, maintaining office equipment, scheduling meetings, dealing with daily documents and preparing travel related arrangements;• Assisted accounting with invoices and preparing program related expense reports, as well as provided administrative support to President and managers as requested.

Ottawa, Canada Area

•Contributed to the development and delivery of a consultation plan for board recruitment and retention;•Collected and analyzed data, wrote a preliminary report for presentation to the board, prioritized action plan, and prepared a final plan for presentation to the board;•Made efforts in developing an evaluation method for intern;•Engaged in ongoing feedback with teammates, cooperated with all teammates to establish a plan of action for all tasks and manages their time appropriately to meet deadlines.

Shanghai City, China

• Assistant to Business Development Department Manager;• Actively assisted the colleagues to make perfect personnel rules and regulations in the contracts management matters;• Completed the daily administrative report required by the department manager, booked and scheduled of department meetings in and out of office;• Efficiently recorded and analyzed the data from business contracts, and played an important role in providing information for final decision.

Shanghai City, China

• Focused on offering solutions with car dealers and individual buyers inquiring the preparation of requested materials for car loan;• First contact for clients regarding the issues of qualifications of necessary materials for car loan;• Collected after-sale service feedback and reported questions and concerns from customers to senior manager for improving service quality.

Master'S Degree, Mba (Concentration In International Business)

Graduate in February 2019

Bachelor'S Degree, Major In International Economics And Trade, Minor In Arts In English