Ling Zhou Chen Email & Phone Number

New York City Metropolitan Area

• Researched client priorities and service requests to deliver personalized solutions using digital resources and platforms, to empower consumer and small business clients in leading better financial lives.
• Scheduled outreach and follow-ups to provide updates and ongoing support as the client’s go-to financial representative—educating and guiding them on banking products, online/mobile banking features, and better money.
• Facilitated client relationships with product specialists by routing clients to appropriate teams. Led financial center in partner referrals, achieving 174% goal completion and generating over $1m in balance growth.
• Tested the application of a new system tool in pilot financial center, reporting key data insights on its readiness for national implementation. Identified, analyzed, and documented defects, escalating findings to.
• Recognized as Teammate of the Month for the South Manhattan market.

Queens, New York, United States

• Collected sensitive information from door-to-door interviews.
• Employed data stewardship to increase consistency, credibility, and trust of census data.
• Connected with minority communities through thoughtful, genuine conversations to understand their hesitations and to outline the importance of the census survey in local funding and public programs, diagnosing and.
• Organized daily caseloads by neighborhoods and households to maximize work efficiency, exceeding the team average of case completion per hour by 400%.
• Selected for final closing team in recognition of driven performance.

Durham, North Carolina, United States

• Launched marketing initiative to spearhead visual identity, including branding, promotions, and digital content to enhance organization image and aesthetic, while mirroring KVD’s original style and values.
• Developed educational brochures and resources to empower the youth voice, increase civic engagement, and cultivate an authentic voting experience, which reached over 95% of Durham’s public schools.

Chapel Hill, North Carolina, United States

• Advised a daily flow of customers in the Tech Shop, offering personalized sales recommendations and technical support for customers’ device needs.
• Certified for the completion of over 50 resource modules on Apple’s Seed Sales training program, cultivating superior product knowledge of Apples and Lenovo devices.
• Spearheaded an analysis of book sale trends over the past 3 years; monitored inventory to reflect the projected consumer behavior data to increase sales and customer satisfaction.
• Undertook account management to create and update purchase accounts for students, process student payments, and coordinate with the university’s Cashier’s Office.

Huntington, New York

• Detailed personalized lessons and resources for students, ages 5-30, in core studies and entrance exam preparation, increasing test scores by 15%.

Centereach, New York

• Analyzed daily reports on hotel sales, guest reservations, average daily rates, and competitor data to optimize profit and uphold competitive pricing for competing firms in Stony Brook area.
• Surveyed local towns for potential clients and corporation partnerships, signing 10 new organizations by engaging one-on-one with clients and local Chamber of Commerce officials to promote product image, build rapport.
• Managed and acquired key guest accounts, providing customer service and reservation support, including payment inquires, processed payments, and finalized invoices.
• Unified social media presence on 4 social media platforms and the hotel’s website. Curated promotional pieces to empower and modernize hotel branding and its hosted functions.
• Designed and programmed the annual Taste of Long Island function, contacting local vendors, finalizing logistics, and producing graphic content and event programs for physical and virtual distribution.

Huntington Station, New York

• Inspired employee recognition program.
• Oversaw training and development of new employees and assistant managers.
• Provided creative input in the planning and shaping of merchandise display projects.

Boston, Massachusetts, United States

• Accelerated in multitasking in fast-paced stressful environments.
• Supported team in the development and execution of efficient strategies.
• Coordinated with and adapted to several food stations simultaneously.

Huntington, New York

• Assumed leadership role and communicated with team members to promote efficiency.
• Mastered every station.
• Managed additional responsibilities upon supervisor's request.

Computer Software Engineering

Bachelor Of Arts - Ba, Economics

Activities and Societies: First-Generation Student Association; Residence Hall Association; Marketing Manager; UNC Esports