Linh Duong Email and Phone Number

• Achieving strong communication skills through daily interactions with a variety of customers; strove to go above-and-beyond to exceed customer expectation• Managing and resolving conflicts between staff and customers in a professional manner and maintaining an orderly work environment.• Collaborating professionally with colleagues, coworkers and maintaining positive working relationships.

• Planning, implementing and supervising developmentally rewarding curriculum for children and youth in the community• Organizing and leading activities designed to promote physical, mental, and social development in children such as arts and crafts and storytelling• Serving as a great role model for children by teaching them how to learn, grow and serve as part of the community• Providing support one-on-one to participants depending on individual’s needs• Performing administration requirement in collecting, organizing, and inputting the participant’s data accurately into the CRM as per company policy and government’s requirement • Reinforcing policies for safety and security of children, including use of check-in and check-out technology• Liaising with parents on regular basis regarding child activities and incidents• Mentoring and empowering youth employment workers in developing the leadership• Writing the program’s summary report for assessment and improvement

• Worked with supervisor and leadership team to implement the community's strategic goals and intersectional equity efforts.• Liaised between public, city and community stakeholders to support initiatives.• Prepared a variety of different written communications, reports and documents to ensure smooth operations.• Received and processed donations into the inventory management system.• Took an active role in participants engaging process, detailing instructions, and responding appropriately and effectively to questions and concerns.-Cooperate with other community workers and maintain positive relationships with community members -Plan effective outreach and engagement strategies to involve community members in programs-Design the poster the fund-raising event and monitor progress of fundraising drives. -Record new and updated information of participants for each programs, sort and maintain documents

• Promoted a positive and safe environment for student learning.• Worked collaboratively to support student independence, empowerment, and learning.• Demonstrated specific skills and activities for students to improve understanding and take the excess workload off of teachers.• Assisted in the preparation of classroom and instruction materials.• Collaborated with teachers to recognize challenges that students are facing in the learning process and come up with solutions.• Documented student progression appointed and coordinated meetings between parents and teachers weekly.