- Responsible for leading and delivering the internal people and talent communications strategy for EY’s 22 markets in Asia-Pacific - Created and executed an all-people communications strategy that encompassed people engagement, employee recognition and performance management - Led the early adopter program of LEAD, EY’s completely new “no ratings” approach to career, development and performance, that informed the larger, global deployment a year later- Led the execution in Asia-Pacific of EY’s flagship global award program, Better Begins with you, that recognizes individuals and teams that are bringing to life EY’s values and purpose in inspiring and impactful ways - Managed the Asia-Pacific communications channels including voice-of-leadership, digital, intranet, news, webcasts and town halls

- Responsible for leading and delivering the internal and external communications strategy for HSBC Global Private Bank in Asia-Pacific - Built, adapted and executed a comprehensive communications strategy which covered media relations, campaigns, communications advice and content to support HSBC Global Private Bank’s overall purpose, strategy and values in Asia-Pacific- Enhanced, built, and protected the reputation of HSBC Global Private Bank, internally and externally through a consistent global communications strategy- Managed media relations, proactively and reactively, to defend and promote HSBC Global Private Bank’s reputation in the market- Reviewed and managed the approved media spokesperson list for Asia-Pacific

- Initially responsible for leading and delivering the internal communications strategy for the Human Resources function within Asia-Pacific- Later responsible for leading and delivering employee communications and global campaigns across 8 major markets in Asia-Pacific as well as the employee engagement strategy for the Asia-Pacific Group Chief Executive Officer- Built, adapted and executed an employee communications strategy that successfully enabled delivery of strategic business goals by enhancing employee mobilization across targeted segments and populations- Conducted regular reviews of internal communications activities to ensure they added value and were aligned with global and regional strategies

- Managed HR to HR and HR to business communications initiatives for Asia-Pacific which then included over 20 different countries and territories- Developed communication strategies that more effectively linked the objectives of the business with HR’s ways of working- Determined strategies that improved the way the business accessed HR products and services and packaged HR information in a more commercial and customer centric manner- Supported the planning and execution of the largest global organizational change program in HSBC’s 150 year history for Asia-Pacific- Led the regional implementation of global communications initiatives and programs including major refreshes to the global performance management approach

- Managed employee engagement initiatives, organizational development, and HR communications for around 1,000 managers, supervisors, and employees - Successfully lead the deployment of My Performance in Vietnam, a global performance management framework that fully links policy, systems, and processes into one consistent strategy- Championed and managed the Global People Survey, the largest measure of employee engagement worldwide, that measures staff engagement locally and globally and worked with business leaders to understand the results and develop action plans

- Managed investor communications and correspondences- Worked with Managing Director on various fund management programs such as share buyback and corporate roadshows- Supervised external relations with key investors, stakeholders, and partners

- Effectively implemented the executive management team's strategic objectives through task prioritization, effective resource utilization, and efficient time management

- Managed all aspects of the HR function and directly supported over 500 managers, supervisors, and employees for a nationwide direct, sub-prime mortgage lender generating 200-250 million in gross monthly sales volume- Scope of work - personnel management, orientation, training, recruitment and staffing, benefits administration, employee performance management, and employee services- Partnered with legal colleagues to ensure that company employee policies and hiring/firing procedures were compliant with applicable state and federal labor and employment laws - Grew staff from less than 100 employees to well over 500 in less than 8 months- Worked with company's executive leadership team as a strategic business partner in providing guidance and direction regarding staffing and HR functions

- Supervised and directed operations of the front-desk and 40-line inbound call center department with 10 representatives- Ensured all clients and associates received the utmost in service excellence and efficient performance- Handled the scheduling and training of new departmental hires as well as evaluations of employee performance- Generated crucial marketing reports for the analysis of regional ad placement