Linh Phi Email & Phone Number

Foster City, CA, US

• 𝘘𝘶𝘢𝘭𝘺𝘴 𝘪𝘴 𝘢 𝘤𝘭𝘰𝘶𝘥-𝘣𝘢𝘴𝘦𝘥 𝘐𝘛, 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺, 𝘢𝘯𝘥 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘵𝘩𝘢𝘵 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘴 𝘷𝘶𝘭𝘯𝘦𝘳𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘐𝘛 𝘮𝘰𝘯𝘪𝘵𝘰𝘳𝘪𝘯𝘨, 𝘢𝘯𝘥 𝘸𝘦𝘣 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴.Reported to the Sr Technical Project Manager managing an $11M.
• Developed comprehensive onboarding plans tailored to customer's unique requirements; managed 6-15 enterprise accounts, ensuring seamless integration and customer satisfaction.
• Oversaw multiple projects simultaneously, collaborating with cross-functional teams to meet client-specific guidelines; deployed advanced project management tools to exceed delivery expectations.
• Employed VMware labs to troubleshoot complex client issues and implemented proactive measures to prevent recurring technical redundancies, optimizing resolution efficiency.
• Interfaced with PM, engineering, and support teams to streamline communication and issue resolution processes, creating synergy across internal departments.
• Established strategic plans for an ASV of $11 million, focusing on renewals and retention strategies; maximized revenue and significantly increased renewal rates.

South Jordan, UT, US

• 𝘐𝘷𝘢𝘯𝘵𝘪 𝘪𝘴 𝘢 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘩𝘢𝘵 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘴 𝘶𝘯𝘪𝘧𝘪𝘦𝘥 𝘐𝘛 𝘢𝘯𝘥 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘮𝘢𝘯𝘢𝘨𝘦 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘸𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦𝘴.Reported to the Director of Customer Success, overseeing 25-30 enterprise accounts with a.
• Led the onboarding process for client accounts through 30, 60, and 90-day cycles to ensure smooth transitions and customized onboarding experiences based on complex requirements, client feedback, and business needs.
• Served as a customer advocate by collaborating with product and engineering teams for roadmap enhancements; prioritized ongoing customer feedback in product development discussions to inform decision-making for.
• Conducted weekly or bi-weekly calls to address support issues and product challenges; established clients' trust by providing consistent support and communication.
• Collaborated with sales teams for renewals, upsells, and increased product usage among clients; developed joint strategies with sales team members to identify upsell opportunities.
• Developed succession plans aligned with client's business goals and future roadmaps; ensured that 100% of plans were actionable and measurable to maintain optimal project delivery outcomes.

Austin, Texas, US

• 𝘖𝘳𝘢𝘤𝘭𝘦 𝘪𝘴 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘵𝘦𝘤𝘩 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘩𝘢𝘵 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘴 𝘢𝘯𝘥 𝘮𝘢𝘳𝘬𝘦𝘵𝘴 𝘥𝘢𝘵𝘢𝘣𝘢𝘴𝘦 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦, 𝘤𝘭𝘰𝘶𝘥-𝘦𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘦𝘥 𝘴𝘺𝘴𝘵𝘦𝘮𝘴, 𝘢𝘯𝘥 𝘦𝘯𝘵𝘦𝘳𝘱𝘳𝘪𝘴𝘦 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴.Under the direction of the Sr Manager, provided technical support for SaaS.
• Partnered closely with Engineering/PM/Sales to address customer bug/enhancement issues; streamlined reporting processes for faster resolution times.
• Supported sales engineers on pre-sales calls by resolving technical issues for potential customers; demonstrated product capabilities through live demos.
• Collaborated with AWS and Google Cloud teams to resolve VM instance issues by implementing best practices for cloud resource management.
• Reproduced technical issues in-house before escalating them to Engineering for bug fixes; documented findings in detailed reports for future reference; utilized WebEx for live troubleshooting sessions. Developed.

San Jose, California, US

• 𝘞𝘩𝘪𝘵𝘦𝘩𝘢𝘵 𝘪𝘴 𝘢 𝘸𝘦𝘣 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥 𝘢𝘯𝘥 𝘮𝘢𝘯𝘶𝘢𝘭 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘵𝘦𝘴𝘵𝘪𝘯𝘨 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴.Reported to the Manager and led 30 SMB/Enterprise accounts on technical issue resolution and account.
• Streamlined the onboarding process for customer applications, ensuring quick deployment; reduced average onboarding time by implementing new methods and tools.
• Served as the SME for technical escalations, collaborating with Development, Product Management, and Engineering teams to resolve complex bugs and enhancement requests.
• Authored knowledge base articles to document solutions for technical challenges; developed troubleshooting guides for network issues.
• Managed 20 to 30 enterprise accounts, focusing on renewals and satisfaction; established long-term relationships and customer loyalty; served as POC for technical escalations, ensuring timely issue resolution.
• Coordinated between customers and internal teams to address urgent concerns; used network tools and Linux commands to diagnose complex networking issues; trained L1 engineers on networking concepts and troubleshooting.

Los Gatos, CA, US

Dallas, TX, US

Ccna, Cisco Networking

Bsee, Electrical Engineering