Linh T Ritchie Email and Phone Number

• Processed payroll for about 300+ full-time employees as well as 150+ temporary employees between 4-5 temp agencies• Administered employee punch in/out system, Caelus (similar to Kronos)• Managed employee paid time off including approvals and proper payroll compensation• Assisted with employee on board process, includes new employee numbers as well as identification for property access• Prepared new hire orientation packets upon hiring and recruiting• Coordinated new hire orientations on a weekly basis• Assisted onsite job fairs, include measurement testing, prequalification questionnaire, and background checks• Managed production reports based on the number of hours worked per employee• Assisted HR with employee write ups for attendance, insubordination, performance, etc.• Managed employee turnover percentage based on length of time employed and percentage of temporary employees converted to full-time permanent employees• Assisted with on board benefit enrollment including set up of health examinations

• Worked directly under the Chief Financial Officer• Processed payroll utilizing SQL queries, ADP, and Microsoft Excel/CSV• Balanced payroll – benefits, licensing, and other pretax deductions• Managed government income withholdings• Calculated sales commissions for 500+ sales agents• Organized payroll information for yearly auditing• Researched and addressed payroll inquiries regarding employee sales commissions• Coordinated daily with the Human Resources and Training departments• Analyzed and reported payroll data to Executive Management• Monthly cost-per-order and cost-per-activation reporting• Processed refunds for prior and current DISH customers• Uploaded and processed payment files in SQL Server• Reported payment analysis directly to the CEO and COO• Reconciled missing payments by researching/auditing the Company’s sales activations• Generated comprehensive agent and office sales performance reports through Excel• Calculated sales commissions for 500+ agents• Researched and addressing payroll inquiries• Analyzed and reported payroll data to Executive Management to determined business forecasting• Conducted payroll training meetings for new employees

• Processed/Paid retailer agreements signed by customers• Audited retailer marketing claims for reimbursement through company agreement account credits• Prepped retailer claims for archived scanning• Configured new and existing retailer/partner promotional payment information• Developed and tested new software for new payment platform• Vigorously tested payment scenarios for roughly 9 months• Organized different partner agreements in correlation with promotional payments• Added valuable knowledge of payment configuration• Worked closely with other retailer departments including Retail Services Call Center

• Sold retail banking products and services to new customers• Developed and maintained relationships with customers to maximize sales opportunities and achieve minimum sales standards• Introduced current customers to new products and services which generated leads to other sales members to close the deal• Processed customer transactions efficiently and in a timely matter; including cash advances, traveler checks, security deposit box assistance, credit card payments, mortgage payments, withdrawals and deposits