Lin Han Xue
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Lin Han Xue Email & Phone Number

Technical Support Engineer at BeyondTrust
Location: Singapore, Singapore, Singapore 5 work roles 1 school
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Current company
BeyondTrust
Role
Technical Support Engineer
Location
Singapore, Singapore, Singapore
Company size
874 employees

Who is Lin Han Xue? Overview

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Quick answer

Lin Han Xue is listed as Technical Support Engineer at BeyondTrust, a company with 874 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Lin Han Xue.

Lin Han Xue previously worked as Technical Support Analyst at Beyondtrust and AdSense Support Specialist at Google. Lin Han Xue holds Bachelor'S Degree, Information Engineering And Media from Nanyang Technological University.

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Email format at BeyondTrust

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BeyondTrust

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Profile bio

About Lin Han Xue

Technical Support, Web Design and Ads Design

Listed skills include Microsoft Office, Data Analysis, Fact Checking, Java, and 4 others.

Current workplace

Lin Han Xue's current company

Company context helps verify the profile and gives searchers a useful next step.

BeyondTrust
Beyondtrust
Technical Support Engineer
johns creek, georgia, united states
Website
beyondtrust.com
Employees
874
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Company profile
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5 roles

Lin Han Xue work experience

A career timeline built from the work history available for this profile.

Technical Support Engineer

Current
Beyondtrust
Aug 2022 - Present

Technical Support Analyst

Beyondtrust

Singapore

  • Manage an average of 30 support cases daily through ticket system ServiceNow; triage customer issues and process the cases according to SLA; collaborate with the APAC team achieved a SLA of 98%
  • Engage with the initial response for support cases to provide a workaround, gather support logs, send knowledge base article and perform escalation for severe cases
  • Perform administrative tasks (i) manage and troubleshoot support portal accounts (ii) verify support maintenance using Salesforce
  • Provide direct support for product activation in online and air-gapped environment
  • Analyse BeyondInsight product on Windows 2016 appliance, provide upgrade path for High Availability environment; assist customers for upgrade process
  • Create and conduct product activation training to enhance team performance
Aug 2020 - Aug 2022

Adsense Support Specialist

Google

Singapore

  • Create and design Google AdSense Custom Search Ads for APAC region
  • Provide direct technical support for partners during the onboarding and implementation process
  • Provide a mature and effective point of knowledge for both the internal Google teams and external clients.
Aug 2019 - Jul 2020

Web Design Intern

Richfield Technologies (S) Pte Ltd

Singapore

  • Project 1: Interface Design for Corporate Website
  • Designed and developed a website using WordPress, XAMPP, Adobe Photoshop, HTML and CSS
  • Collaborated with Information Technology Consultant to redesign the corporate website; enhanced corporate image and user experience upon various browsers testing.
  • Created E-commerce Section, performed product quality analysis; conducted market research and telemarketing of product to retailers Project 2: Launch a Recruitment Website
  • Acquired knowledge and experience when developing a website from scratch: (i) Purchased Domain and Images (ii) Choose Hosting Server (iii) Corporate Logo Design (iv) Interface Design
  • Developed website with using World Press, HTML, CSS and Adobe Photoshop
Jan 2018 - May 2018

Customer Service Assistant

Uber Technologies Inc

Singapore

  • Handled incoming call / enquires about car rental at Call Centre Operation
  • Attended to feedback from public and drivers about improving Uber services
  • Assisted in data entry
May 2016 - Jul 2016
Team & coworkers

Colleagues at BeyondTrust

Other employees you can reach at beyondtrust.com. View company contacts for 874 employees →

AM Alexander Medrano Alexander Medrano Colleague at Beyondtrust Clacton-On-Sea, England, United Kingdom, United Kingdom View → MS Madison Shropshire Madison Shropshire Colleague at Beyondtrust Nashville, Tennessee, United States, United States View → AG Alfred Goh Alfred Goh Colleague at Beyondtrust Singapore, Singapore View → JZ Jeff Zwicker Jeff Zwicker Colleague at Beyondtrust Halifax, Nova Scotia, Canada, Canada View → JP Joel P. Joel P. Colleague at Beyondtrust Cumming, Georgia, United States, United States View → JV Jordan V. Jordan V. Colleague at Beyondtrust Irvine, California, United States, United States View → KH Katie Harton Katie Harton Colleague at Beyondtrust Atlanta Metropolitan Area, United States View → BP Bill Pierce Bill Pierce Colleague at Beyondtrust Santa Ana, California, United States, United States View → AH Adam Hanley Adam Hanley Colleague at Beyondtrust Halifax, Nova Scotia, Canada, Canada View → NS Nancy Scanlon Nancy Scanlon Colleague at Beyondtrust United States, United States View →
1 education record

Lin Han Xue education

FAQ

Frequently asked questions about Lin Han Xue

Quick answers generated from the profile data available on this page.

What company does Lin Han Xue work for?

Lin Han Xue works for BeyondTrust.

What is Lin Han Xue's role at BeyondTrust?

Lin Han Xue is listed as Technical Support Engineer at BeyondTrust.

Where is Lin Han Xue based?

Lin Han Xue is based in Singapore, Singapore, Singapore while working with BeyondTrust.

What companies has Lin Han Xue worked for?

Lin Han Xue has worked for Beyondtrust, Google, Richfield Technologies (S) Pte Ltd, and Uber Technologies Inc.

Who are Lin Han Xue's colleagues at BeyondTrust?

Lin Han Xue's colleagues at BeyondTrust include Alexander Medrano, Madison Shropshire, Alfred Goh, Jeff Zwicker, and Joel P..

How can I contact Lin Han Xue?

You can use AeroLeads to view verified contact signals for Lin Han Xue at BeyondTrust, including work email, phone, and LinkedIn data when available.

What schools did Lin Han Xue attend?

Lin Han Xue holds Bachelor'S Degree, Information Engineering And Media from Nanyang Technological University.

What skills is Lin Han Xue known for?

Lin Han Xue is listed with skills including Microsoft Office, Data Analysis, Fact Checking, Java, C, Chinese Teaching, Flute, and Modern Dance.

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