Linh M. Email & Phone Number

San Jose, Ca, Us

United States

- Update hardware components with github via cloning scripts to provide firmware updates.- Deploy over a few thousands of servers with rack and stack and ensure hardware is fully connected to the network so the servers can PXE boot image.- Implement and improve work productivity by calling attention to vulnerabilities; such as: encouraging new standards of documentation, creating a new hire training manual, and helping the team gain permissions for daily tasks. Some examples would be: properly documenting block/blocking reference for bugs, documenting each step for future reference, and creating tags to cluster issues. - Worked on high voltage cabinets with cooling systems.

- Scale lab up by 30% by managing, configuring, and deploying over 200 testing units that require operating system updates, privileged access, and installing scripts to maintain device hardware health to be available for development and validation in a cloud environment. - Small infrastructure design for a lab setup that includes power planning, rack design, network drops with the option to be scalable. - Debug chip issues by verifying software and patching it by using the UART microcontroller.- Implementing Kanban style meetings to create and set goals.- Create debugging workflow diagrams and PowerPoint presentations to train 6 new team members from overseas to ramp up and help bring up new labs . - Collaborate with material and R&D engineers to design a solution to create enclosures for proprietary devices.

Palo Alto, California, United States

- Maintain and support networking systems, servers, switches; respond to user service requests; and resolve trouble tickets. For example: run Juniper switches links and configure devices for network migration. - Work with multiple teams such as: power provisioning, storage, and computing to select server install locations based on power and connectivity needs and implement plans during scheduled downtime. - Ensuring consistency and reliability for customers/clients in a critical environment with network and hardware troubleshooting. Prioritizing, monitoring, documenting and reporting events with root-cause analysis to optimize operations and prevent downtime.

United States

- Debug hardware by looking into the hardware paths using linux to isolate issues.- Document, and record troubleshooting steps and create workflow charts for lab efficiency. - Auditing, documenting and updating logistics and rack room and location and implementing change for core refresh and end devices.

United States

- Inventing and simplifying effective deployment procedures via Q&A and tallying to maintain functional work space for users. This reduced the walk-up rates by 80% by the second day as well as increased technicians performance from 30% to 90% of the time. - Reduced ticket backlog from over 200 pending incidents to the low 40’s within 3 months by analyzing trouble tickets and implementing strategies to solve them efficiently.- Eagerness to learn outside of scope and provide assistance to PM and lead technician to deliver on project timelines. - Ability to quickly learn and teach resulted in becoming a resource for other peers to learn from for basic hardware/software issues to perform support concepts such as ticketing systems, root cause analysis, and task prioritization. - Results oriented, ability to manage multiple projects/activities simultaneously by displaying capabilities of evaluate project timeline and budget to recommend technician for rebuilds and moves projects regarding server rack and stack mounting installations.

United States

- Created and schedule goals for efficiency by leading the team to audit undocumented assets, collecting archive knowledge for documentation, tagging rooms, and assets. Formed entire DC-Ops guide documents for onboarding, training, inventory, auditing, and daily notes to accomplish a fluid operation using G-suite.- Assist backups group with troubleshooting network issues, escorting engineers within the facilities, and provide weekly tape rotation to replenish tape library with new scratch. Wipe/degauss turned down/canceled hardware as appropriate. (maintain drive wipe logs; degauss logs, and note degaussed drives for compliance)- Work with the power provisioning team to select server install locations based on power and connectivity needs of the new hardware as well as extend circuits (fiber; copper; coax) from drop points to the hardware in question.

Master'S Degree, Information Technology Management

Bachelor'S Degree, Psychology

I have received a BA in Psychology at University of California, Santa Barbara. My coursework includes learning and memory, social.

Associate’S Degree, Business With Computer Information Systems

Activities and Societies: red cross I received an AA in Business and Computer Information Systems at De Anza College, Cupertino. My.